Holiday Inn Express & Suites Austin NW - Four Points By IHG

Exceptional value and close to...

Liked: Clean, affordable and close to Lake Travis.
Disliked: All good, guy at check in could had smiled other than that it was Great!

Exceptional

Very good

Exceptional

Liked: Staff was great

Very clean and affordable.

Liked: The breakfast was very good. A great variety of items to choose from. The area was maintained very well.

Hotel needs to finish renovations...

Liked: The pool area was nice, outdoors but covered. Some underground parking which was good for keeping our car out of the sun but it was never mentioned that it was available, we only found it because it was by the pool which we visited. The breakfast spread had lots of options.
Disliked: They must have been in the middle of construction because there were no baseboards in the second floor hallway. The floors looked gross with those torn off. When we requested linens for the pull out sofa, we were told to come to the front desk to get them. 1) I’ve never not had the linens already in the room and 2) whenever we’ve needed extra linens/towels, we’ve always had them brought up to us. This level of service was disappointing.

Exceptional

Very good

Liked: Did not get the breakfast. Slept and went. Is was a very quick trip but still met our expectations.
Disliked: Beds could have been a little softer

Good place to stay in...

Liked: Clean, friendly staff,
Disliked: Not much to watch on tv, same boring channels, we don’t even have an option to try YouTube to stream something. They do basic clean not deep clean.