Holiday Inn Express & Suites Austin Downtown - University By IHG Guest Reviews
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Bryan, Corpus Christi, visiting Stubb's BBQ
Great hotel. Staff was amazing.
Liked: Service and location were great.
Disliked: Parking.
Angelica Wed, 23 July 2025
Disappointing
Alizandra Tue, 22 July 2025
I was able to find...
Liked: The staff was helpful
Disliked: There was no parking included and I had to pay for my own parking elsewhere.
Tia Fri, 18 July 2025
Passable
Liked: Clean, staff is friendly
Disliked: Parking garage is confusing and keys to elevator
Sibel Thu, 17 July 2025
Poor
Jeremy Thu, 17 July 2025
Bad
Liked: Very clean and the house keeping were very helpful and attentive
Disliked: I had a frustrating experience with the front desk staff, particularly the male employee. Despite explaining that I had already made a full payment, he dismissed my concern, stating the hotel hadn't charged me yet. This led to me paying twice. After speaking with a more helpful female staff member, it was confirmed that the hotel had indeed received my initial payment. This has caused me a significant inconvenience of $438, with a partial refund of $270 expected in the next week or two.
Abdelqader Thu, 17 July 2025
Pleasant stay and ready to...
Liked: Rooms and hospitality specially Mr. Jose and Mr. Jonathan at front desk to
Disliked: Noise
Lisa Mon, 14 July 2025
Superb
Liked: The room was great and the staff was very helpful. The best part of the hotel is the pool area...it was lovely!
Disliked: the neighborhood was pretty convenient but a little rough.
William Fri, 11 July 2025
Good location
Liked: Close to venue
Disliked: Nothing
Fabiano Fri, 11 July 2025
Very good
Stinson Thu, 10 July 2025
Very good
Disliked: There wasn't a fan in the bathroom. The whole room got humid from us taking showers. Pool wasn't the cleanest.