Exceptional

Enjoyed!

Liked: The beds were very, very comfortable! A good nights sleep!

We will not stay here...

Liked: Cleaning staff was very good. Everything was very clean. Breakfast staff was very good and breakfast area was kept very clean and stocked. Bed was very comfortable.
Disliked: Desk staff and management service was not acceptable. Didn't acknowledge customers when entering - EVER. Didn't accommodate 2 week prior booking request for a 1st floor room close to elevator even when told that one guest was handicapped with severe arthritis. Room we were given was 2nd floor, and almost at furthest end of hallway from elevator! We were told that we should have requested earlier. We did (in writing) when we booked 2 weeks prior. Checked in at earliest check-in time (before 3pm) and were still told there was nothing they could do to accommodate our request. The parking lot had HUGE potholes at all entrances, & exterior of building was in need of repairs and landscaping work. Ice machine wasn't working on 2 of 3 floors. Pool was closed for renovations until middle/end of summer. Toilet was loose. This hotel is not in keeping with Holiday Inn Express quality, either in customer service or property condition. This hotel was also overpriced for the quality of accommodations and service.

Crappy

Liked: The employees were nice
Disliked: Parking lot is terrible. Pot holes everywhere. No pool. Not really close to anything. I don't think it was worth what I paid.

Good

Best beds ever!

Liked: The beds were so comfortable and the room was very modern.
Disliked: No vending machines for late night snacks. And pool wasnt open.

Good

Exceptional

Passable

Disliked: Staff was very rued i tryed to cancel my plans ahead of time they told me i couldnt cancel i was forced to stay and cancel my plans els were