Holiday Inn Express & Suites Ashtabula-geneva Guest Reviews
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|1.3 miles from Austinburg centre|
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Julia Sun, 9 June 2019
Janet Wed, 5 June 2019
Liked: The beds were very, very comfortable! A good nights sleep!
Judy Mon, 27 May 2019
We will not stay here...
Liked: Cleaning staff was very good. Everything was very clean. Breakfast staff was very good and breakfast area was kept very clean and stocked. Bed was very comfortable.
Disliked: Desk staff and management service was not acceptable. Didn't acknowledge customers when entering - EVER. Didn't accommodate 2 week prior booking request for a 1st floor room close to elevator even when told that one guest was handicapped with severe arthritis. Room we were given was 2nd floor, and almost at furthest end of hallway from elevator! We were told that we should have requested earlier. We did (in writing) when we booked 2 weeks prior. Checked in at earliest check-in time (before 3pm) and were still told there was nothing they could do to accommodate our request. The parking lot had HUGE potholes at all entrances, & exterior of building was in need of repairs and landscaping work. Ice machine wasn't working on 2 of 3 floors. Pool was closed for renovations until middle/end of summer. Toilet was loose. This hotel is not in keeping with Holiday Inn Express quality, either in customer service or property condition. This hotel was also overpriced for the quality of accommodations and service.
Lisa Sun, 12 May 2019
Liked: The employees were nice
Disliked: Parking lot is terrible. Pot holes everywhere. No pool. Not really close to anything. I don't think it was worth what I paid.
William Fri, 26 April 2019
Mark Thu, 18 April 2019
Best beds ever!
Liked: The beds were so comfortable and the room was very modern.
Disliked: No vending machines for late night snacks. And pool wasnt open.
Mitch Tue, 16 April 2019
Robert Wed, 10 April 2019
Jesse Thu, 4 April 2019
Disliked: Staff was very rued i tryed to cancel my plans ahead of time they told me i couldnt cancel i was forced to stay and cancel my plans els were
Judith Mon, 1 April 2019
Liked: The rooms were clean and the beds were super comfy!
Disliked: The walls are paper thin, very loud woman complaining about the weather at midnight. Although lucky for me she took her flexeril and went to bed....heard that too.