Holiday Inn Express & Suites Albuquerque-N. Balloon Fsta Park By IHG

Exceptional

Room was comfortable, but the...

Liked: We left before breakfast was served.
Disliked: The air conditioner in the room was so loud and erratic that it was difficult to sleep. It was very hot out, so we couldn't just tun it off. Other than that, the room was comfortable.

4

Liked: No comment
Disliked: Moldy restroom, corroded restroom door, smelled like smelly feet

Superb

Liked: Location

Was a stressful and upsetting...

Disliked: Staff wasn't at the counter when trying to check in and probably had to wait 30mins for someone to come. The stay was alright, but then after leaving the hotel someone got into my room and booked a week stay and pulled over a $1000 from my account on the day of going to Boots in the Park and finding out I had no money when trying to make a purchase at the festival. So just that right there i informed the hotel that I needed my money for my trip and they just told me that I had to way 3 days first and then the next time I called they told me 5 days, than 5 days go by and nothing, then I called the hotel again and all they had to say was that they were sorry for ruining my weekend and that I had to wait for my money. It took 7 days just to receive my money back, and I tried to see what type of compensation they would give me for ruining something im not going to get back and for making me stuggle through my week because I had to wait for the money they took without my approval. This made me have to borrow money for gas just to get to work, but even with that they diding care, I never got any compensation, and I felt like they owed me something. I wasn't able to get food or drinks at the all day festival I was at, and that's not right that out of this whole situation I was the only one that suffered the consequences when the staff was so careless that they allowed someone to use my information and go into my room. I believe a weeks stay is something that should get approved only in person.

Good

Disappointing

Liked: Staff was friendly
Disliked: AC didn't work and the bathroom ceiling was covered in MOLD!!

Not going back there. And...

Liked: Location
Disliked: The room they gave me was not the room I paid for; they didn’t accomodate us, we were cramped, and they didn’t make the room when we requested the room cleaned, they ran out of milk at breakfast.

According to HolidayInn do not...

Liked: Hotel was Excellent...
Disliked: I booked a suite with 2 queen beds and a pullout couch...when we got to our room it only had 1 queen bed and a pullout couch...when we went together a different room the front t desk informed us that all the rooms were taken and we had to make it work...very unhappy...