Best Western Plus Sugar Land/Stafford

For value it was good

Liked: I couldn’t have found a better hotel close to the venue and decent eats around me!
Disliked: Water pressure in room was quite bad…did have a cricket or 2 in my room. I also had the AC as low as I could yet my room was so warm.

The super, awesome, staff and...

Liked: The staff were awesome! They made our stay worth staying. They immediately responded to issues (switching our room bc of a smell, getting us and iron, providing disinfectant wipes, and replacing the broken Keurig. The bed was very comfortable. The room was very clean too.
Disliked: The building is an older building and it has water damage. There was a water stain and a bulge on the ceiling of our room that was covered up with paint. The first floor smells like mildew covered by a bleach smell. The Wi-Fi is not the best. When we tried to watch tv the Wi-Fi was not working and it took a long time for the channels to come up. The AC horrible. It is loud and doesn't get as cold as it should. Because they do not have curtains, the street lights shined in our room making it hard to go to sleep. The breakfast was mediocre, but that is expected for most continental breakfast. The staff is doing their part. The owners need to take care of the repairs and remolding that needs to be done that will make this place super awesome like their staff.

Exceptional

Liked: excellent service. definitely going back
Disliked: n/a

Very good

Very good

Good!

Liked: Great location, good room, great breakfast. Staff is wonderful.

Exceptional

Superb

Very good