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United KingdomHoliday Inn Express - Springfield Downtown Guest Reviews
OVERALL AVERAGE SCORE:
WONDERFUL (4.5 out of 5)
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| 0.6 miles from Springfield centre |
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Trevor Thu, 6 August 2020
Very good
Samantha Thu, 6 August 2020
Very good
Meggan Tue, 4 August 2020
The staff ruined my stay...
Liked: The room was nice and bed was comfy and big. But the Rude staff ruined anything that was comfy.
Disliked: The staff were so rude ut made me feel so uncomfortable, and it generated a lot of anxiety. I never wanted to ask for anything cause they especially CRYSTAL. The manager made me scared to go to front desk. Guest services at the holiday inn was non existant, I have never dealt with staff that was just out right RUDE. No one should ever be treated like that especially a customer like me that has spent almost$ 2,000 for my terrible stay at the holiday inn Express in springfield. The holiday inn and there staff should be embarrased.
Brandy Sat, 1 August 2020
Exceptional
Anonymous Thu, 30 July 2020
Wasn?t enjoyable at all due...
Liked: The room was nice and spacious
Disliked: My check in ordeal. It was horrible
Shelia Fri, 24 July 2020
A nice place to beat...
Liked: I didn't have the breakfast as I had to cut my stay short by a day. As I'm familiar with the neighborhood I had no concerns about safety.
Disliked: The checkout process. I put my keys in the box and assumed i needed to sign something, as I couldn't stay the second night and assumed i wouldn't be charged for it.
Melissa Fri, 24 July 2020
Superb
Liked: Free parking , clean room, cold a.c., free coffee
Disliked: Pool closed due to Covid-19
Kadeem Mon, 20 July 2020
Very good
Patrick Fri, 17 July 2020
Good
Anonymous Wed, 15 July 2020
Ithe staff was extremely rude...
Liked: Ithe staff was extremely rude there was no communication with me except bad attitudes anytime I asked for anything! They would not clean my room and not once did anyone bring supplies up to my room, I had to ask multiple times then go get it myself. Crystal at front desk made my stay terrible. I would not go back at all. The staff is in guest relations and they need to learn how to treat guests. I was always sad and felt like I was always fighting for something, and it?s just so upsetting when u are fighting just to get towels. I felt extremely uncomfortable. Also cause of coronavirus hotel can clean room every 5 days. Then crystal said I was only here for 4 days when I was here for 7 days. 7 days my room went without being cleaned, I had to clean it myself . Just real dissapointed I payed a lot of money to stay here I was treated terrible and there was no food no pool and no gym. I asked for one orange juice at night and front desk said those are for the morning, when they have no vending machines or no way to get any other drinks or food. I hope no one has to go through what I did at the holiday inn express in Springfield mass.
Disliked: Ithe staff was extremely rude there was no communication with me except bad attitudes anytime I asked for anything! They would not clean my room and not once did anyone bring supplies up to my room, I had to ask multiple times then go get it myself. Crystal at front desk made my stay terrible. I would not go back at all. The staff is in guest relations and they need to learn how to treat guests. I was always sad and felt like I was always fighting for something, and it?s just so upsetting when u are fighting just to get towels. I felt extremely uncomfortable. Also cause of coronavirus hotel can clean room every 5 days. Then crystal said I was only here for 4 days when I was here for 7 days. 7 days my room went without being cleaned, I had to clean it myself . Just real dissapointed I payed a lot of money to stay here I was treated terrible and there was no food no pool and no gym. I asked for one orange juice at night and front desk said those are for the morning, when they have no vending machines or no way to get any other drinks or food. I hope no one has to go through what I did at the holiday inn express in Springfield mass.
