Very convenient, good staff, excellent...

Liked: The breakfast in a bag was fine under the circumstances.
Disliked: Coffee

anytime

Liked: The first time staying in a hotel! and i love it so much. i will recommend it, super comfortable and clean!
Disliked: Literally i love everything.

Good

Pleasant

Disappointing

Liked: Location
Disliked: The staff was very direct and unhelpful. Among other things, we asked if there was bottled or filtered water available, and were told no, because of Covid. We found out the next morning that there is a water station out of view, but only 25 feet away from the reception desk. The carpets in our room, along with other items were overly worn and appeared very aged and unclean. Overall, disappointing for a Holiday Inn Express.

Good

Liked: Very clean and comfortable
Disliked: The desk clerk was just miserable. It was apparent that she hates her job.

Clean and staff members were...

Liked: I like how clean the rooms were.
Disliked: N/A

Exceptional

Double charged by Booking.com and...

Liked: I was double charged once by Booking.com and once by The Holiday Inn Express. That threw off my ability to do what I planned when I came to MA. I can?t find a number to reach anyone.