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Holiday Inn Express - Springfield Downtown eef
Holiday Inn Express - Springfield Downtown, 145 State Street, Springfield, MA | Area: Springfield
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4.5
HOTEL RATING: 
WONDERFUL
4.5 out of 5 (372 Ratings)
0.6 miles from Springfield centre
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Hotel Description
Holiday Inn Express - Springfield Downtown provides accommodations in Springfield. This 3-star hotel offers a shared lounge and a business center. The hotel has an indoor pool fitness center and a 24-hour front desk. Guests at the hotel can enjoy a continental or a buffet breakfast. Popular points of interest near Holiday Inn Express - Springfield Downtown include Springfield Museum Basketball Hall of Fame and MassMutual Center. The nearest airport is Bradley International Airport 14 miles from the accommodation.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
B
Airport Shuttle
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Pets Allowed
Other Amenities
` Business Center
` Fitness Center or Spa
` Free Parking
` Accessible
` No Smoking Rooms/Facilities
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Indoor Swimming Pool
` Parking
` Safety Deposit Box
` Air Conditioning
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Smoking area
` Dry cleaning
` Internet services
` Non-smoking throughout
` Heating
` Fax/photocopying
` Luggage storage
` Snack bar
` Indoor pool (all year)
` Shared lounge/TV area
` Mini-market on site
` Wheelchair accessible
` Daily maid service
` On-site parking
` Accessible parking
` Heated pool
` Daily Housekeeping
` Children television networks
` Kid-friendly buffet
` Street parking
` Toilet with grab rails
` Higher level toilet
` Lower bathroom sink
` Emergency cord in bathroom
` Pool towels
` Bottle of water
` Fruits
` Visual aids: Braille
` Visual aids: Tactile signs
` Auditory guidance
` Fitness
` Pool/beach towels
` Breakfast options
` Key access
` Key card access
` Security alarm
` Smoke alarms
` Fire extinguishers

Holiday Inn Express - Springfield Downtown Guest Reviews

OVERALL AVERAGE SCORE: 
WONDERFUL (4.5 out of 5)

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4

Very Good - 4 out of 5

Trevor Thu, 6 August 2020

Very good

4

Very Good - 4 out of 5

Samantha Thu, 6 August 2020

Very good

1.5

Poor - 1.5 out of 5

Meggan Tue, 4 August 2020

The staff ruined my stay...

Liked: The room was nice and bed was comfy and big. But the Rude staff ruined anything that was comfy.
Disliked: The staff were so rude ut made me feel so uncomfortable, and it generated a lot of anxiety. I never wanted to ask for anything cause they especially CRYSTAL. The manager made me scared to go to front desk. Guest services at the holiday inn was non existant, I have never dealt with staff that was just out right RUDE. No one should ever be treated like that especially a customer like me that has spent almost$ 2,000 for my terrible stay at the holiday inn Express in springfield. The holiday inn and there staff should be embarrased.

5

Exceptional - 5 out of 5

Brandy Sat, 1 August 2020

Exceptional

0.5

Poor - 0.5 out of 5

Anonymous Thu, 30 July 2020

Wasn?t enjoyable at all due...

Liked: The room was nice and spacious
Disliked: My check in ordeal. It was horrible

5

Exceptional - 5 out of 5

Shelia Fri, 24 July 2020

A nice place to beat...

Liked: I didn't have the breakfast as I had to cut my stay short by a day. As I'm familiar with the neighborhood I had no concerns about safety.
Disliked: The checkout process. I put my keys in the box and assumed i needed to sign something, as I couldn't stay the second night and assumed i wouldn't be charged for it.

4.5

Wonderful - 4.5 out of 5

Melissa Fri, 24 July 2020

Superb

Liked: Free parking , clean room, cold a.c., free coffee
Disliked: Pool closed due to Covid-19

4

Very Good - 4 out of 5

Kadeem Mon, 20 July 2020

Very good

3.5

Good - 3.5 out of 5

Patrick Fri, 17 July 2020

Good

0.5

Poor - 0.5 out of 5

Anonymous Wed, 15 July 2020

Ithe staff was extremely rude...

Liked: Ithe staff was extremely rude there was no communication with me except bad attitudes anytime I asked for anything! They would not clean my room and not once did anyone bring supplies up to my room, I had to ask multiple times then go get it myself. Crystal at front desk made my stay terrible. I would not go back at all. The staff is in guest relations and they need to learn how to treat guests. I was always sad and felt like I was always fighting for something, and it?s just so upsetting when u are fighting just to get towels. I felt extremely uncomfortable. Also cause of coronavirus hotel can clean room every 5 days. Then crystal said I was only here for 4 days when I was here for 7 days. 7 days my room went without being cleaned, I had to clean it myself . Just real dissapointed I payed a lot of money to stay here I was treated terrible and there was no food no pool and no gym. I asked for one orange juice at night and front desk said those are for the morning, when they have no vending machines or no way to get any other drinks or food. I hope no one has to go through what I did at the holiday inn express in Springfield mass.
Disliked: Ithe staff was extremely rude there was no communication with me except bad attitudes anytime I asked for anything! They would not clean my room and not once did anyone bring supplies up to my room, I had to ask multiple times then go get it myself. Crystal at front desk made my stay terrible. I would not go back at all. The staff is in guest relations and they need to learn how to treat guests. I was always sad and felt like I was always fighting for something, and it?s just so upsetting when u are fighting just to get towels. I felt extremely uncomfortable. Also cause of coronavirus hotel can clean room every 5 days. Then crystal said I was only here for 4 days when I was here for 7 days. 7 days my room went without being cleaned, I had to clean it myself . Just real dissapointed I payed a lot of money to stay here I was treated terrible and there was no food no pool and no gym. I asked for one orange juice at night and front desk said those are for the morning, when they have no vending machines or no way to get any other drinks or food. I hope no one has to go through what I did at the holiday inn express in Springfield mass.

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Holiday Inn Express - Springfield Downtown 145 State Street, Springfield, MA