Holiday Inn Express - South Haven By IHG

Exceptional

Superb

Disappointed

Disliked: The staff were not professional. I called after the trip concerning my deposit, and the guy at the front desk lied to me about a manager on site. They swiped my card for the room deposit, so it charged my card. But now it's not showing a credit for the deposit. It's showing the deposit was paid. Not cool.

Hotel was pleasant and I...

Liked: The hotel looked like it was brand new; that’s how clean everything was. The bathroom was spotless and bright. No mold or mildew. The room was comfortable with a couple different seating options. It was very quiet. The parking lot is spacious. Good breakfast included in the price and last but now least, the staff was very friendly.
Disliked: There was nothing I didn’t like about the property. The only thing that could be a negative is the distance from the beach and main drag of town. Definitely need a car but you can see that on a map before you book.

Overall great stay would

Liked: Cleanliness. Very polite staff.
Disliked: Wish it was a little closer to down town. Would have liked a tub in my room.

Exceptional

Very good

Exceptional

Great place would stay again.one...

Liked: Very Clean. Fresh and new. Nice pool. Decent breakfast. Cute town. Nice staff.
Disliked: Not enough pool towels. Had only handful towels tues night for swim but we were only ones swimming. They didn’t have any on weds. Asked desk they said they were out. Need increase quantity for facility then.