Holiday Inn Express Rotherham - North

Chad and his lovely colleague...

Liked: Chad and his lovely colleague at the reception were very gracious. They do anything to make your stay as comfortable as possible. The best hosts ever. A true example of the hospitality sector.
Disliked: Nothing

Never stayed in a holiday...

Liked: The front desk where amazing specifically Ryan he was very attentive and chatty
Disliked: The room was spacious and clean mattress was a bit hard

Good

Good

Superb

More staff needed to make...

Liked: The reception area was clean and the staff friendly and professional.
Disliked: Rooms were tired and smelly.Room cleaning happened once during the whole week I was there. Had to ask for clean towels, toilet roll and clean cups!!

Very good

Liked: Aircon in room, location, parking
Disliked: Limited food at evening time. Stafford dont know local area. Breakfast could be better.

Immaculate modern rooms perfect for...

Liked: Modern clean rooms. The baby cot set up was immaculate and all set up on arrival. Breakfast setup was great especially with a milk allergy great you catered with oak milk. Staff very friendly, we would stay again.
Disliked: N/A

Not ideal for a romantic...

Liked: The location was ideal for our needs – everything was close at hand, with an Aldi conveniently right next door. There were also plenty of parking spaces, which made things even easier.
Disliked: On arrival, we were given a room with a limited window view and a very overpowering smell of air freshener. Unfortunately, the window couldn't be opened to let in fresh air, which made the room feel quite heavy. Thankfully, the gentleman at reception was very kind and helpful — he adjusted the air conditioning to improve the ventilation, which did make things a bit more comfortable.The room itself was a good size, though the bathroom could benefit from a little updating. During our six-night stay, we had issues with cleanliness and housekeeping on two occasions. One day, our towels were completely removed and not replaced. However, on another day, our room was left entirely uncleaned and we were left with wet towels. As there was no radiator or heated rail in the bathroom, we had no way to dry them ourselves. In other hotels we’ve stayed at, we don’t mind reusing towels for a day or two — but only when there’s the means to dry them properly.When I tried calling reception for fresh towels, the room phone unfortunately didn’t work, so we had to go downstairs in person to request them, which wasn’t ideal.Breakfast was very basic and nothing particularly special, though a vegetarian option was available on request, which we appreciated.