Bad

They had bedbugs

Liked: They had bedbugs

Very good

Disliked: We do not have bath liquid soap, towel is not enough too. You billed a wrong amount although it was fixed later on.

Liked: Great stay clean room.

Not great but not the...

Liked: It looks nice from the out side and is modern
Disliked: There was food on the curtains, our view was of the roof, the bathtub clogged when i was taking a shower to reveal a ton of soap scum around my legs that was not my own. The coffee pot was broken, so when they brought a replacement they knocked and just left it on the ground and walked away, no im sorry for thr inconvenience or let us make you a coffee, no hospitality what so ever. The bagged breakfast was a chewy granola bar and a cutie orange when their website raves about a famous buffet style breakfast (covid changed all that of course but how about a bagel or a Danish, not something I already have packed for a kids road trip) just not impressed. I also canceled my second stay at the next holiday we booked for fear that I will be the same disappointment.

Passable

Convenient but not comfortable enough...

Liked: The staff was very kind and willing to accommodate any requests. This hotel sits very close to the UR hospital campus which makes it convenient if you're travelling for health reasons.
Disliked: I travelled while there were still a few corona virus related restrictions. That being said, the bagged breakfast of a single chewy bar and bottle of water left a lot to be desired. The room was clean, but very cramped with unnecessary furniture. The hotel has not been updated in many years and felt dated with bad AC units and old carpets.

Ok

Liked: The room
Disliked: No pool

Good