Exceptional

Superb

Fabulous

Exceptional

Liked: Very clean. Good beds. Decent breakfast. Great staff.

Small but Mighty - Friendly...

Liked: First of all the staff exceeded all expectations. They were courteous, friendly, helpful and really made our trip that much better. Traveling with an college sports team and we had a lot of needs -- late check out, luggage storage, getting rooms together, lost card keys, team meals at odd hours, needs for study areas. The hotel helped us with all of that and were very understanding and proactive to find solutions at all times. The cleaning crew on our floor (Bob and Gioti) were fabulous, understanding about our odd schedule (the team would play an early game and want to come back and sleep for 3 more hours). The managers helped us with all our logistical issues. Flo in the breakfast room was simply a delight, greeting everyone with bright smile and cheerful attitude, making us feel so welcome (even with a group of sleepy college kids). She helped us make plates of food for those who didn't make it down in time. The breakfast was varied and fresh (eggs, sausage, biscuits, pancakes, oatmeal, pastries, yogurt cereals, fruits, bagels, toast) so it didn't get tiresome after a few days. The lobby had large tables and small tables and we were able to bring in food for lunch or dinner and eat together there. There were many places for the students to set up with books and computers and plug in to study while we were there. There was a printer so they could print out their work. It seemed small at first, but really was incredibly functional. There was a mini shop so we could buy last minute gatorades, waters or snacks as we raced to the games. The boys utilized the workout room and the indoor pool, too. Everything was very clean and in good working order. The location of this Holiday Inn Express was across the street from a business park with a few restaurants, so we could walk to food if we needed it. But it was also only about a mile or so from a major shopping area (The Marketplace Mall) with dozens of stores and restaurants.
Disliked: The only downside to the hotel is that is right next to a busy freeway. But in a way, it was very helpful when we needed to get somewhere fast. I thought it would keep me awake, but after the first few minutes, I didn't even notice the traffic sound. This Holiday Inn Express is south of downtown Rochester, closer to Brighton, but that also helped as we were out of the central Rochester city traffic. The hotel is located really close to Monroe Community College and not that far from University of Rochester and RIT. So the location ended up being a bonus.

Very good

Liked: Good value

Poor

Liked: The staff was nice.
Disliked: The mattress was very uncomfortable. The bathtub was grungy and sunken in so much where you stand, that I was worried I might fall through the floor. For the price I expected much nicer facilities. I will be needing to stay in a hotel in this area often during the next 5 years but I will not stay here again.

Exceptional

Good