WE WILL BE TRAVELING TO...

Liked: I THOUGHT THE STAFF WAS VERY HELPFUL AND FRIENDLY AND TRIED TO MAKE OUR STAY COMFORTABLE.
Disliked: I FELT THE POOL COULD HAVE BEEN CLEANER.

Exceptional

Overall it was fine and...

Disliked: One of the lights in our bathroom kept going off and on. The other thing that bothered me was, and of course no reflection of the hotel, but the guests were very loud and not courteous early in the morning and late at night as though they were the only ones in the hotel. I haven't heard the majority of guests in a hotel being so loud like that before. Why don't people think about others and not just themselves and their schedule?? It boggles my mind. They let their kids run up and down the halls and make noise and think nothing of it.

Exceptional

Liked: Very good property, the staff in reception and restaurant are amazing, also it was very clean, the location was very good, all the staff are very helpful
Disliked: Non

Terrible sleep because of paper...

Disliked: People in next room were smoking even though it was a non smoking floor.

Liked: beds very comfy
Disliked: this was an emergency visit to rochester as my daughter was admitted to the hospital. I arrived at 5am, the desk and reservationist knew of our arrival. I've worked over 20 years in hotel industry, you should offer 1/2 day rates! Disappointed!

Great location, but tired property.

Liked: Location was great, and able to charge EV on site!
Disliked: Carpets needed to be replaced; bed lacked support. Sink and bathtub didn?t drain well.

Superb

Passable for business travel, but...

Liked: The pillows were comfortable.
Disliked: The toilet didn't flush correctly, and every time I did flush it...there was a grinder pump being used. The refrigerator seemed broken. The lights in the elevator didn't work right. The toilet was also quite small, not a modern size at all.