Holiday Inn Express Rochester - University Area By IHG

We had a very relaxing...

Liked: It was very clean and the staff was amazing. They were made sure we were comfortable.
Disliked: Every time we went to the pool, we had to ask for towels

Pleasant

Superb

It was great for what...

Liked: Outdoor sitting area
Disliked: Breakfast should be till 11

Overall it was excellent

Liked: Location, cleanliness, friendly staff, breakfast, room amenities
Disliked: There was not an outdoor smoking area

Noisy and unclean. Not recommended.

Liked: Breakfast ok, good shower, good bed.
Disliked: When we first entered the room, the bathroom had a bad smell of sewer. The shower floor had hairs, indicating it was not cleaned up from the previous guest. The side desk had spills of an oily substance and we had to clean it ourselves. No sound proofing on the windows. We could hear the noise from the road all the night. Wind would blow from the window, increasing the noise. When the hotel was full we had frequent noise from guests arriving and leaving early morning on the corridor. There's no moment of peace when trying to sleep. Very confusing instructions for the breakfast time: it's until 10 AM, but the next couple of days it would close at 9:30. After 3 days it was still closing at 9:30. We really didn't enjoy our stay.

Can improve

Liked: Breakfast included, pool, gym
Disliked: Extremely tight rooms, no clean at all

Good

Exceptional