Holiday Inn Express Rochester - University Area an IHG Hotel Guest Reviews
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|8.6 miles from Rochester centre|
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Dashina Wed, 22 September 2021
Evan Mon, 20 September 2021
Liked: The stay was great and definitely stop here again. It was very clean and staff was excellent.
Ron Mon, 20 September 2021
Ivan Mon, 20 September 2021
Perfect place to stay if...
Liked: Everything was fine. Perfect place to stay if you need to be near RIT.
Chris Sun, 19 September 2021
Liked: Looks good from outside. Reasonable price.
Disliked: Dirty. Has not seen a vacuum in weeks.
Davis Sat, 18 September 2021
Disliked: Checking in and out there was no one at the desk. Checking in she was down the hall talking and yelled be there in a second. Checking out she was in the kitchen getting breakfast and came to the desk wearing slippers and carrying her breakfast.
Kennedi Fri, 17 September 2021
Disliked: They didn?t give me my deposit back and I don?t understand why not
Dj Tue, 14 September 2021
Liked: The front desk people were friendly, the lady doing breakfast was extremely friendly. Breakfast was good as well. The facility as a whole was clean for the most part.
Disliked: One of the elevators felt like it wasn?t working properly. It felt as though you were stuck in it when you got to the floor you selected. It took way too long for the doors to open up. The door handle to the room was very difficult to open, you had to insert the key card a few times and wiggle the handle and push against the door really hard for it to open. The toilet wouldn?t flush completely you had to flush it twice otherwise toilet tissue would come back up. The tub wouldn?t drain thoroughly, you would be standing in a pool of water as you rinsing the dirt of your body.
Christina Mon, 13 September 2021
Liked: Everything but the pool
Disliked: The pool is heated but it was freezing my kids didn't even wanna get in it
Jennifer Mon, 13 September 2021
Clean, Good Location
Liked: The location was very easy access and close to everything we needed. The room was clean overall, beds were comfortable enough. The continental breakfast was good and the woman running it "Ms Flo" was the absolute sweetest ever and so attentive. Would definitely stay here again if we're up in the area.
Disliked: The light immediately walking into the room was out, the bathroom sink drained VERY slowly, shower had a slow drip that constantly ran. We had pulled the beds away from the walls looking for an outlet, where we found goldfish and other garbage.