Holiday Inn Express Rochester - University Area an IHG Hotel Guest Reviews
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|8.6 miles from Rochester centre|
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Jonathan Thu, 26 May 2022
decent place for the price,...
Liked: the area was quiet
Disliked: there were some trim pieces missing in the bathroom. While there is A/C in the rooms, I found it odd there?s no A/C in the lobby or hallways.
Julius Tue, 24 May 2022
Good, but much improvement needed.
Liked: Very nice and helpful staff, clean bedding and room generally.
Disliked: Carpet was smelling so much the whole night which made it difficult for me to sleep comfortably, plus, there was a lady that kept talking very loudly between 3 am and 4:30 am. Is even annoying that she was conversing with the lady at the reception. Having carpets on the ground floor makes living on the ground floor very unpleasant. It seems like the cleaner tried so hard to get rid of the stench of damp carpet, but it's just impossible. As a result there is too much chemicals/detergent smelling which just worsens everything. The room with a king size bed I slept in is much smaller than in hotels where an equivalent amount of money is charged like Hyatt.
Tahira Mon, 23 May 2022
Liked: i believe the hotel charged me a $250 smoking fee for being black , I left my cigar wrapper in the trash , I would never in my life smoke inside of a hotel, I believe I was charged $250 for being black with a cigar wrapper in my trash can.
Bobbi Sun, 22 May 2022
Traci Tue, 17 May 2022
Great hotel for price!
Liked: AThe room was so clean and comfy. You have a front staff whose name was Chelsea and she was the most amazing person and went above and beyond to make our stay amazing!
Awilda Mon, 16 May 2022
conviniese location. clean and friendly...
Liked: check in excellent, breakfast excellent.Friendly personal.
Laura Mon, 16 May 2022
Staff makes you feel at...
Liked: The staff was incredible! Everyone was so friendly! The ladies at breakfast especially.
Disliked: The beds were hard. The eggs were inedible.
Christine Sun, 15 May 2022
Disliked: I automatic cleaning each day with fresh towels
Moore Sat, 14 May 2022
Liked: I felt at home there. The rooms are very clean and the front desk hospitality was excellent.
Disliked: I have no Complaints.
Angelina Sat, 14 May 2022