Holiday Inn Express Rochester - University Area Guest Reviews
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3.3 miles from Rochester centre |
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Megan Tue, 23 April 2024
It was a decent stay...
Liked: The continental breakfast was very nice although there was no pancakes, fruit, or yogurt. Two of which were healthy options that were not available and that was disappointing! We really enjoyed the pool, as it was warm and comfortable to swim in.
Disliked: The room was subpar, very small, the remote to the television did not work, the bathroom door did not lock, and the heating / air unit went hot and cold without us manipulating the thermometer.
Shavon Mon, 22 April 2024
Exceptional
Cristine Sat, 20 April 2024
Very good
Jeffrey Tue, 16 April 2024
Liked: Breakfast was great compared to others. Staff was amazing and friendly.
Disliked: Nothing in particular.
Alesha Tue, 16 April 2024
Very good
Amber Mon, 15 April 2024
Very poor
Disliked: Did not get room that o booked, bathroom dirty, they then proceeded to give someone the same room in the middle of the night. I was awoken at 1245 to someone trying to get into our room. They double booked a room and didn’t realize. Didn’t have a roll away bed like the call we got either. Overall horrible experience with this hotel and would not stay there again
Heather Mon, 15 April 2024
Absolutely awful
Liked: Arrived at our check in time after a 6 hour drive and was told they didn’t have a room for us. Our friends we traveled with were already checked in. They actually lied and said the whole floor was out because a water pipe burst. But our friends who booked there already got their rooms. Turns out, there were contractor crews who booked with them for a longer stay so they didn’t honor our reservation. The manager was rude and said “your option is to go to this hotel or I’ll cancel it and you can gladly figure it out on your own”
Disliked: Everything
Caredin Mon, 15 April 2024
Bad
Disliked: Dont like anything bad service,their move me to another hotel, with out swimming pool and with out hot breakfast and I pay for this amenities and is the same price.
Gregory Sun, 14 April 2024
Very good
Justin Sun, 14 April 2024
Nice place
Liked: The young woman at the front was incredibly nice. Beds were soft. Breakfast was good and coffee was decent. Only negative was I didnt like the shower set up too much. Also loved the desk chair!