Holiday Inn Express - Richmond Downtown Guest Reviews
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|0.7 miles from Richmond centre|
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Donna, Elizabeth City, visiting The National Richmond Sun, 25 October 2015
Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!
Melissa, Troy, visiting Brown's Island Mon, 21 September 2015
Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.
Leah, Richmond, visiting The National Richmond Sat, 1 February 2014
Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.
Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.
Ryan Thu, 8 November 2018
Ryan Thu, 8 November 2018
Fleur Tue, 6 November 2018
Anonymous Mon, 5 November 2018
Elizabeth Mon, 5 November 2018
Liked: Location, staff assistance, parking.
Disliked: Key card was not working for our room. Kept changing the cards but functionality was not consistent. Engineer came to help but couldn't figure it out either.
Eileen Sun, 28 October 2018
The stay was okay.
Liked: It served it's purpose. It was clean. The attendant the night we checked in provided us with an extra pillow in case our four year old grandson fell off the bed. He was great and friendly.
Disliked: The beds could've been larger. We had doubles, not queens (for 4 people). And we only had three sets of towels. But the night attendant gave us two extra sets when I asked for the 4th set. Wasn't well insulated for noise. We could hear the other guests. Wish we didn't have to go to another floor to get ice.
Anonymous Sat, 27 October 2018
Liked: Staff was nice.
Douglas Fri, 26 October 2018
The stay was clean and...
Liked: Clean and comfortable.
Disliked: Was in breakfast hall for 45 minutes and could not get anyone to bring out fresh food. Pans were empty and nobody was around. Went to the front desk to ask if someone could please bring out more food and the gentleman said there's only one person on and they are doing their best. We waited another 10 minutes and still nothing so we left and ate elsewhere. Very disappointing, since I generally book only at places with continental breakfast.
Ela Thu, 25 October 2018
My stay was good, I...
Liked: The staff were very helpful; overall excellent. The shuttle (transportation) was a big plus.
Disliked: The hotel needs to be upgraded, it's antiquated. The rugs in the room were worn out, old in appearance. The furniture was not too bad. The bed was some what comfortable. Room lamp need to be brighter, especially at night. Elevator too slow and I was not aware if there was free Wi-Fi.
Christy Mon, 22 October 2018