Holiday Inn Express -Richmond Downtown Guest Reviews
Write a review
|0.7 miles from Richmond centre|
Write a review
Donna, Elizabeth City, visiting The National Richmond Sun, 25 October 2015
Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!
Melissa, Troy, visiting Brown's Island Mon, 21 September 2015
Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.
Leah, Richmond, visiting The National Richmond Sat, 1 February 2014
Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.
Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.
Anthony Thu, 14 November 2019
Liked: The bed was amazing, I didn't want to get up ;) The room was modern and up to date.
Disliked: Parking cost 12 dollars. The TV channel change did not work only volume. The bathroom have a loose towel rack.
Rene Thu, 14 November 2019
Mike Wed, 13 November 2019
Anonymous Mon, 11 November 2019
Liked: The location was great. It was quiet. The room was big and comfortable. Karen at the front desk was great!
Disliked: The one elevator was broken and thus it was slow to get up and down from our room.
Paul Mon, 11 November 2019
Liked: Front desk was SUPER helpful and friendly. ( I don't think I've been called "Honey" more times in my life! : )
One worker went out of her way to dry my clothes, which I'd been forced to wash in my room's tub since I had to stay a week longer than planned. The front desk clerk said the hotel could have washed them if I'd asked.
Disliked: Nothing. The location was incredibly convenient and the whole experience terrific.
Janine Tue, 5 November 2019
Liked: The staff was very nice. Either a new hotel or newly renovated.
Disliked: Awful that you have to pay to park in the hotels parking garage. This should be complimentary for guests. The wall and door to the hallway are paper thin. People were slamming doors until after 1am. They were working in the parking garage and there were nails all over tree floor.
Anonymous Tue, 29 October 2019
Liked: Breakfast was delicious! Staff was accommodating.
Disliked: Close to the university, and students were loud and rambunctious during my visit. There are stairs that lead up to the entrance, with luggage it's difficult to enter the building.
Rebecca Sat, 26 October 2019
Excellent service; friendly staff; super...
Liked: Excellent service; friendly staff; super comfy bed
Harry Sun, 20 October 2019
David Wed, 16 October 2019