Holiday Inn Express - Richmond Downtown Guest Reviews
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|0.7 miles from Richmond centre|
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Donna, Elizabeth City, visiting The National Richmond Sun, 25 October 2015
Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!
Melissa, Troy, visiting Brown's Island Mon, 21 September 2015
Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.
Leah, Richmond, visiting The National Richmond Sat, 1 February 2014
Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.
Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.
Philip Sun, 13 January 2019
Liked: Close to my training
Disliked: It was under construction and the exercise room was not accessible. We were not made aware during booking.
Ameenah Sat, 12 January 2019
Liked: I love the professionalism of the staff. Tammy was the best!!! Extremely polite and always willing to help.
Disliked: The parking because our SUV was way too big to fit into the skinny spaces!
Charity Thu, 10 January 2019
Josée Tue, 8 January 2019
Anthonette Thu, 3 January 2019
great!! really enjoyed spending time...
Liked: hotel 2 blocks away from my sons place
Disliked: was disappointed couldn't access gym
Verified Hotel Guest Wed, 2 January 2019
Disliked: Parking was worst ever.. ceiling was supremely low, I couldn't open my trunk (Honda odyssey)
David Tue, 1 January 2019
Mannyg Thu, 27 December 2018
Liked: Location. Staff was very pleasant.
Disliked: Faucet in bathroom is tiny...impossible to wash up.
Soroor Tue, 25 December 2018
Disliked: paid for breakfast, waste of money! coffee without fresh half-half or whole milk. Mostly store-bought pastries and for fresh fruit only banana and apple!
Darius Sun, 16 December 2018
Liked: The staff was helpful.