Holiday Inn Express - Richmond Downtown Guest Reviews
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|0.7 miles from Richmond centre|
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Donna, Elizabeth City, visiting The National Richmond Sun, 25 October 2015
Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!
Melissa, Troy, visiting Brown's Island Mon, 21 September 2015
Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.
Leah, Richmond, visiting The National Richmond Sat, 1 February 2014
Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.
Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.
Anonymous Mon, 3 August 2020
Liked: It was near my Husband Doctor office.
Disliked: The fact that this property doesn?t have a pool.
Kristen Sat, 1 August 2020
Onederful Fri, 31 July 2020
Nyonna Tue, 28 July 2020
Anonymous Sun, 19 July 2020
Jessica Sat, 18 July 2020
Restful sleep Friendly Staff
Liked: The room was very large clean and bright. Staff was very friendly and gave me a listing of nearby eateries and things to see do.
Disliked: The grounds around the hotel and garage need more plants and clean up this area is downtown Richmond. Overall, the downtown area needs more open and shops closer to hotel. Overall the hotel was an excellent stay, but could be nicer landscaped.
Veronica Sat, 18 July 2020
Liked: The room was wonderful. The front desk clerks were all very helpful and friendly. I
Disliked: I understand with the restrictions with COVID-19. But I wish there were more options for breakfast on the go.
Daniel Wed, 15 July 2020
Smoke bothered us.
Liked: Nice room
Disliked: Room was non-smoking and it smelled like smoke.
Joanna Tue, 30 June 2020
Liked: Comfortable rooms with everything you need and helpful staff
Disliked: Packed breakfast could have been better with some simple sandwich and yogurt
Mccloskey Mon, 29 June 2020