Holiday Inn Express - Richmond Downtown Guest Reviews
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|0.7 miles from Richmond centre|
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Donna, Elizabeth City, visiting The National Richmond Sun, 25 October 2015
Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!
Melissa, Troy, visiting Brown's Island Mon, 21 September 2015
Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.
Leah, Richmond, visiting The National Richmond Sat, 1 February 2014
Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.
Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.
Laurie Thu, 29 April 2021
Annemarie Thu, 29 April 2021
Liked: No breakfast because of CoVID.
Disliked: Discount the price since there isn?t breakfast.
Rakiey Thu, 29 April 2021
Edmund Wed, 28 April 2021
Anahita Wed, 28 April 2021
We will possibly again
Liked: Nia at the front desk was extremely helpful and polite. She helped me out a few times when I needed something. The room was clean overall. It was nice to have a coffee maker in the room. The beds and pillows were nice and comfy.
Disliked: the bathroom not so much. The bathroom floor was covered in shoe print marks. I wiped down the entire bathroom with Lysol wipes. The shower gel was empty. The mini fridge wasn?t working and that was a big problem as I had food with me. I had to go to another floor and fill up 2 cooler bags I had with ice twice a day at least. They changed the fridge the second day but it still was not cooling well. The AC units were hard to manage and control the temperature.
Tremel Tue, 27 April 2021
Thomas Mon, 26 April 2021
Liked: rooms great
Disliked: either thin walls or noisy neighbors
Kelly Thu, 22 April 2021
Liked: Comfort of bed
Disliked: The host at the front desk wasn?t helpful at all. She was unable to provide simple things for my stay. She had an attitude with me when I was asking her for stuff. Cold breakfast was shameful. My floors were dirty In my room, along with the tub. On the site it says free parking but once you get to the hotel it?s 10 dollars a night. When I was checking in, police were there searching someone.
Heidi Tue, 20 April 2021
Liked: The signage for parking was ok.
Disliked: The hotel room was filthy. I filled a trash can with cleaning wipes as there was so much built-up dirt you could see it. The floors were dirty, the counters were dirty, the handles were dirty. The shower floor was dirt-stained.
April Sun, 11 April 2021