Holiday Inn Express - Richmond Downtown Guest Reviews
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|0.7 miles from Richmond centre|
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Donna, Elizabeth City, visiting The National Richmond Sun, 25 October 2015
Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!
Melissa, Troy, visiting Brown's Island Mon, 21 September 2015
Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.
Leah, Richmond, visiting The National Richmond Sat, 1 February 2014
Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.
Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.
Frederick Fri, 20 November 2020
Liked: Comfort of the room.
Disliked: Not enough drinking cups.
Ashley Thu, 19 November 2020
Amrah Mon, 16 November 2020
Liked: Staff helpfully, good location, comfortable rooms.
Damien Mon, 16 November 2020
Disliked: Wifi password changed and staff didn't have access to the codes
Novealin Sun, 15 November 2020
It was great
Liked: It was great for my job
Disliked: Everything was ok
Anonymous Fri, 13 November 2020
Liked: Perfect location. Lovely modern room, well kept, fully updated. Fridge, microwave, keurig. Nice and quiet. Free parking
Disliked: Weak shower, overly smelly toiletries, if you have allergies make sure you have your own, shower items needed to be refilled.
Anonymous Fri, 13 November 2020
Short stay in Richmond
Liked: Staff was friendly, location was great. The only issue was our bath tub wasn?t draining properly but besides that we had a nice stay.
Disliked: Small issue with the bath tub but that?s it.
Anonymous Thu, 12 November 2020
Jennifer Tue, 10 November 2020
Liked: I loved the two rooms with the door separating the two. It was great they had a crib available for us, and they had it and the bedding delivered to our room before we even entered.
Disliked: The front desk guy when we arrived was super not social. He was polite and went through the motions, but there was no personality. When I had difficulty hearing (I told him I had hearing difficulties) and asked him to repeat himself, he did roll his eyes.
Mark Mon, 9 November 2020
Disliked: I didn't Iike that they charged extra for parking, also I didn't like the breakfast that they gave. I understand that it's COVID-19 but they could space the tables out and serve actual breakfast.