Holiday Inn Express - Richmond Downtown Guest Reviews
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|0.7 miles from Richmond centre|
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Donna, Elizabeth City, visiting The National Richmond Sun, 25 October 2015
Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!
Melissa, Troy, visiting Brown's Island Mon, 21 September 2015
Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.
Leah, Richmond, visiting The National Richmond Sat, 1 February 2014
Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.
Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.
Elisabeth Tue, 16 April 2019
Liked: Every thing was great specificaly the personnel.
Disliked: But I was very desapointed with the breakfast. How can you use plastic plates and other stuff. It's so bad for the environnement.
Nancy Sun, 14 April 2019
Would stay again
Liked: Location and friendly staff
Disliked: Construction mess
Roberta Sun, 14 April 2019
Liked: Staff was very friendly and helpful
Dawn Fri, 5 April 2019
Liked: The lobby was nice. The breakfast was fine.
Disliked: A suite with 2 beds and pullout was booked, upon arrival only had a king bed and pull out, we were told they overbooked. Room had food stuck to the wall and no sheets on pullout asked for wall to be cleaned and linens for pullout bed. The wall never was cleaned and 3 sheets were left on the couch (no blanket....not made up) Man at the front desk was very condescending and not helpful. Next morning room service asked if we wanted room made up, we said we only needed fresh towels she said she was out. We won't be booking here again.
James Thu, 4 April 2019
Liked: The staff was very professional
Disliked: The TV in our room didn?t work, so we couldn?t see the end of the game we wanted to watch. There was a very large stain on the carpet in front of our bed.
Caula Thu, 28 March 2019
Anonymous Thu, 14 March 2019
Verified Hotel Guest Tue, 12 March 2019
Liked: The friendly staff were the best part of the hotel. The view of downtown Richmond was also pretty cool. It was fairly easy to get in and out of parking wise. The lady who ran the continental breakfast was AMAZING. She's a superstar.
Disliked: The room was gross. Size/layout were great; crusty carpet that crunched beneath my feet & the overwhelming smell of cigarette smoke were beyond nasty. Slept with my scarf over my face to cope with the smell. It was baked into everything. Sheets, AC unit,
Matthew Sun, 10 March 2019
It was a refreshing and...
Liked: Best sleep I've gotten in quite some time at a hotel, so that was extremely pleasing for me considering I had a long week in covering the VHSL State Basketball Tournament and weigh several options on where to stay. I will strongly consider returning.
Disliked: Most everything met or exceeded my expectations, though it was a bit difficult to understand how to connect to the free WiFi. In future, it might be best to simplify that part of the experience, but once I figured that out, everything was to my satisfaction.
Kimberly Mon, 4 March 2019
Liked: The staff
Disliked: Love the staff there been staying there the last 5 years