Name: Holiday Inn Express - Richmond Downtown By IHG
Address: 201 East Cary Street, Richmond, VA
Telephone: (888) 608-6346

Liked: We had forgotten to print our tickets. Jason who worked the front desk was very nice and helpful to us.
Disliked: None.

Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!

Disliked: Nothing.

Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.

Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.

Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.

Exceptional

Pretty pricey for what you...

Liked: Room layout was large. Maybe absurdly large for how it was furnished. Pillows labeled "firm" was a nice touch.
Disliked: Holiday Inn Express breakfasts i forgot are typically prepackaged omelets heated up and put out in warming pans. If you know thos gling in, you'll be prepared as to what their version of "hot breakfast" is, it's NOT eggs made to order. Also the coffee was out by 9am, 30min before service end, and I was told it was "making" , but it never came out. Also the plates are Styrofoam with literally zero tensile strength, and I nearly lost all my food down onto my clothes as I tried to serve myself and it folded in half.Mattress was too soft for my aching back after a long drive.

Very Pleasant Stay

Liked: overall atmosphere was very pleasant; the staff provided a restaurant list that was a pleasant surprise

Very good

Good

My stay was fine and...

Liked: The breakfast was ok.
Disliked: I stayed 2 nights and housekeeping did not come into the room to straighten up. Had to go to the front desk and ask for fresh towels.

This hotel served its purpose...

Liked: The property was a great location for my trip. Check in staff was great. Very personable and had great customer service skills.
Disliked: I didn’t like the parking. The garage is low and the spaces make it difficult to park. My room carpet was filthy. Stains in the carpet. The carpet needed to be shampooed. Front desk staff rude at check out had no customer service skills. Ask for a late check out and was told no. I had never been denied a late check out at any hotel. Rewards member or not. Especially since no one was even there.