Holiday Inn Express - Richmond Downtown By IHG

Liked: We had forgotten to print our tickets. Jason who worked the front desk was very nice and helpful to us.
Disliked: None.

Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!

Disliked: Nothing.

Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.

Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.

Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.

Superb

Exceptional

Superb

Very good

Liked: Convenient to allianz amphitheater. Front desk clerks gave us free drinks on the way back after the show.
Disliked: Parking was a night mare. 6 feet height maximum on parking garage and only 6 spaces outside of garage to park. Room door had light coming in underneath. Approx a 1 inch gap. Could not open shades at all. Seemed broken.. Breakfast did not look appealing. Left without even touching it. Most likely will not be back.

Very good

Poor

Liked: Comfortable beds, ac worked well
Disliked: Floor in bathroom and shower was dirty.

Passable

Liked: Location
Disliked: The hotel was expensive for one night and then I was charged $20 for parking and if I had been there more than one day it would have been $20 per day just to park at the hotel in a parking garage that is connected to the hotel. I felt it was ridiculous to be charged $20 to park at a hotel with its own parking garage. The breakfast was not kept up with in regards to the food being filled up. Some of the food pants were empty. And it was over an hour left of breakfast time.

Superb

Liked: Location is great, close to everything that we've planned to visit. A lot of places to eat. Ability to part a car before check in a nice bonus, no need to search for parking in downtown. Breakfast was exceptional.
Disliked: There is no info anywhere on how to get to parking, I had to call the hotel to understand how to park.There was no hot water for tea in the evening, though it may have been accidental

Superb

Liked: N/A
Disliked: N/A