Holiday Inn Express - Richmond Downtown Guest Reviews
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0.7 miles from Richmond centre |
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Jean L, Nags Head, visiting Carpenter Theatre Richmond Mon, 21 August 2023
Liked: We had forgotten to print our tickets. Jason who worked the front desk was very nice and helpful to us.
Disliked: None.
Donna, Elizabeth City, visiting The National Richmond Sun, 25 October 2015
Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!
Disliked: Nothing.
Melissa, Troy, visiting Brown's Island Mon, 21 September 2015
Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.
Leah, Richmond, visiting The National Richmond Sat, 1 February 2014
Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.
Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.
Michalik Fri, 22 March 2024
Exceptional
Nikndrew Mon, 18 March 2024
Great Staff, Room, & Location!
Liked: The staff, Jon & Donte, were amazing! Both went above and beyond to make our stay great. There was a small hiccup but they fixed it very quickly and were more than accommodating. The location to the convention center was great. I loved that we were able to leave our car and walk to the convention center. We will definitely be back again!
Natalie Mon, 18 March 2024
Exceptional
Liked: Breakfast was delicious, staff was friendly, room, hall, elevators, lobby, eating area were all clean
Ashley Mon, 18 March 2024
Superb
Johnson Mon, 18 March 2024
Very good
Liked: Breakfast fine. Location so so.
Disliked: It was priced high, but there was a convention.
Thomas Sun, 10 March 2024
Exceptional
Barbara Thu, 7 March 2024
Attending an event
Liked: Friendly and informative staff, clean rooms.
Disliked: The setup of the bathroom was horrible. Two people could not be in there at once. The door opened into the room just missing the toilet. You had to scoot to one side to let the door shut to access the toilet.
Keysha Tue, 5 March 2024
Exceptional
Jaclyn Sat, 2 March 2024
Disappointing
Liked: Location
Disliked: Room was damaged and pipes where visable in the bathroom and very expensive for nothing
Monique Mon, 26 February 2024
Very good
Liked: The room was nice and the beds were very comfy.
Disliked: Parking garage is rather sketchy.