Holiday Inn Express Reno Airport By IHG

Very poor

Disliked: Location near freeway resulted in noise all night. So loud we got no sleep. We stayed there because my husband had to be at Renown med center for surgery at 5 am, but we got NO SLEEP. If you're building a hotel next to a freeway, for God's sake use sound-proof windows. Awful!

Good

Very good

Liked: Friendly staff, very clean room and great shower. The bathroom was stocked with Dove products so we didn’t have to unpack too much as we were flying out early the next morning.
Disliked: The bed was too hard and the pillows were too soft. For what we paid for the night I expected the bed to be more comfortable.

Met my needs and I...

Liked: Very good breakfast and breakfast staff did a good job of keeping food available and were very friendly.
Disliked: Could have had both computers and printers in business center working. Only 1 worked. Location was somewhat difficult to find. Thank goodness for GPS.

Close to Mesa Rim Rock...

Liked: Liked that breakfast was offered in general. Oatmeal was good. Glad fruit was an option.Room was clean, bathrooms were updated and clean, beds were comfortable.
Disliked: Breakfast was standard non healthy. We opted for the oatmeal and fruit. Disappointed that the apples were plastic wrapped! Wished for a non dairy option to add to my coffee (ie oat milk/almond milk/coconut milk). Coffeemate is full of chemicals.Hard to sleep with such a loud AC unit in the room.Front desk lady seemed unhappy and annoyed to be working.

We will definitely stay here...

Liked: The rooms where really clean staff was really nice and breakfast was good

Very good

Horrible reaction by staff

Liked: I liked the bed.. room temp, black out curtains, water pressure!! Food was ok. No fresh fruit. Take an apple or banana.
Disliked: Rudely awoken by fire alarm at 6:45am. Had to make a dash. My husbandcwas post surgery. I haveca bad knee. Could not find the exit stairs!!!!! 3 flights down with a swollen knee in pain... for a false alarm over BURNT TOAST!!!!! THE WAS NO ONE DIRECTING ANYTHING, NO ONE TO SAY IT WAS OK, NO ONE AROUND TO MAKE SURE EVERYONE EVACUATED SAFELY... NO ONE TO SAY EVERYTHING WAS CLEAR!!! Took after photos of exit sign, we couldn't find on evacuation

Didn’t get to sleep well...

Liked: Well I was giving room 209, I needed to get up early to continue on my trip. Well right after my shower to laying down. I kept hearing bumping from room 207 I call down and the Lady at front desk said she would take care of it. She called they stop for a while then started all over Then bumping from up above. Then i called again . After 4 hrs of sleep go to the breakfast orange juice waters down color flavor. Tried the apple same. And I felt a little way because person with me was white. And when I she went over to front desk she went and asked lady at front desk if we had a room . And I felt that she was because the look she gave us when we walked in the area to start fixing our food. And as was bringing out she just kept giving a crazy looks . That’s why I watched her when she went over there. And she started talking to the front desk clerk and when they both look in our direction. I knew she going to do that. If I or person with me went to get anything she gave us crazy looks. Like we didn’t belong there so I felt as seeing also that whole staff was Hispanic on every job in there. And felt disrespected and treated as less. I didn’t see her look at treat any of the white familyor customers like that. Or the all black father and daughter who were there but me and my guess did not feel that we treated like the paying customer that was . But the person help that supposed the back door
Disliked: Clean room stocked with all needs