Name: Holiday Inn Express Radcliff Fort Knox
Address: 30 Bourbon Street, Radcliff, KY
Telephone: (888) 420-1644
Rating: 4.25

Never Again

Liked: The only real positive, was that everything seemed to be fairly clean.
Disliked: The lady behind the desk attempted to steal $505.00 dollars from us after she originally hung up on us when we asked what rooms were available.20 minutes later we used the booking app and discovered there were rooms available and reserved the rooms. The information was readily available.We originally had reservations at a different hotel, but the hotel didn't book our rooms correctly. When we checked in at our original hotel the # of beds was incorrect and the rooms were absolutely disgusting, with bodily fluids on 3 beds and blankets as well as all down the front of the stand between the beds. When we arrived at the Holiday Inn, the clerk at the desk said "I told you on the phone we didn't have 2 rooms with 2 queen beds in each room!" Then she spent the next 15 minutes muttering under her breath. She said "I have to charge you a $500 incidentals fee" I felt this was outrageous, but after what we had just been through, we decided fine, we'll just pay it and get it back after we check out. I requested a receipt but was never given one. She then told us the room was 1- with 2 twin beds and 1 with a single queen and a pull out couch. If I hadn't spent 2 hours looking for room, we would have demanded our money back and left at that point, due to the fact that was nothing like what we booked... it was like she just didn't want to deal with a late check-in or had something against us because when we got up to the rooms, they both had 2 queen beds... it literally made no sense why she acted the way she did.The breakfast was completely out by 8:30 am on Saturday morning (breakfast was until 10 am) and Sunday everything in the breakfast area was completely empty by 8am.All night long until at least 1130pm - 12 am, there were children and teenagers running up and down the halls screaming.When we checked out on Sunday, the clerk at the desk was very kind and helpful, and apologized over and over for the issues we had.

Wonderful and helpful staff!

Liked: Just bought a camper and was supposed to stay down the road. Due to the horrible storms I booked this hotel for safety reasons. What a blessing in disguise this place was! The staff were so friendly and accommodating. Free breakfast and the indoor pool provided entertainment for my teens. Room was cleaning and the cleaning staff was so helpful. I can’t say enough wonderful things. Thank you for helping during what was a stressful weather and week.

Great stay

Liked: The room was clean and comfortable. I was very happy to see Dove products in the bathroom!
Disliked: The plugs for devices were a little difficult to plug into. Seems maybe they were broken.

It was a good place...

Liked: Staff and breakfast were great. Bed was comfortable. Pool was nice. Shower was great.
Disliked: Fan on the heater/AC was loud, and woke us up every time it kicked on. We could have left it on, but then we had it blowing on us all night. The doors slamming during the night woke us up.