I travel numerous times and I have to say, this place blew me away. I can't stop talking about the staff. They were very profesional and knowledgable. The location was perfect. I had my choice of restaurants and the staff was very helpful with those choices. I left my suitcase behind and did not diccover this until I was home. I immediately called the hotel and Julie, the same staff member that checked me in, answered the phone and immediately told me not to worry, that she would find it and send it back. In five minutes she called back and she had the luggage. She also sent me a link to UPS for me to obtain a label. I did and I sent it to her. She had my luggage on the UPS truck the same day. I can't explain how great she really is. Thank you Julia for all you do. Ken - a very happy customer!

Liked: The staff led by Julie Gonzalez were exceptional in all facets.
Disliked: None.

Stayed at this hotel for a concert downtown. Being thàt the downtown area is really dumpy, I would definitely recommend staying a few miles out. This hotel and location are great. When a taxi service blew off our reservation (made by Holiday Inn front desk), a front staff member jumped to our aid and drove us to the Mid Hudson Civic Center himself. That was really awesome. The room was nice, quiet and clean. Although it was a Tuesday to Wednesday stay. Overall good location and would stày again! Thanks.

Liked: Decent location; clean; quiet; breakfast.

Liked: Staff very helpful and room clean.
Disliked: Nothing comes to mind...

Disappointing

Liked: comfortable beds and breakfast was ok
Disliked: the doors to the rooms closed/slammed loudly. the rooms had terrible sound blocking- we could hear the hallway activity clearly. poor shower water pressure along with the flushing toilet, sometimes had to flush twice.

Exceptional

Liked: it was very clean and all the staff members were wonderful

Superb

Comfortable stay. Friendly staff

Liked: Location

see above

Liked: OUTSTANDING My wife and I where extremelly happy. Staff was polite breakfast was fantastic !! GREAT JOB
Disliked: VERY VERY CLEAN Great Stay

Very good

Our stay in this hotel...

Liked: Breakfast was good. Variety of choices. Location of hotel to sites we visited.
Disliked: We requested our room to be made up at 9:00 am on 7/28 with a Ms. Velez, Director of Operations. Upon returning to our room at @ 4:00 pm, we discovered our room was not made up or cleaned. I went to the front desk and inquired about this. Ms. Velez was there. I asked her why the room was not made up. She didn?t know but she said she did report it to the head of housekeeping. At this point I realized there was a lack of communication somewhere but all I wanted was our room made up. It went back and forth, she ?understood my frustration? but offered no solution. My wife and I were tired and needed to get cleaned up and rested before our dinner reservations. Finally she disappeared and returned later to inform me that Reggie, a maintenance worker, would make up our room. I asked when and she said he was doing trash removal now and would get to us later. I walked away and walked to the elevator. Reggie came to our room. He offered to change the linens but said he wasn?t sure how to do it. My wife said that wasn?t necessary since we were leaving the next day. He provided us with fresh towels, shampoo, soaps, etc. He did empty our trash cans.He did not clean our room. The card in our room said a housekeeper is available at all times. When we checked out the next day I talked with Ivan Weiner, General Manager. His exact words ? we dropped the ball on this one.? I realize this happens but lack of an effective way to correct the situation was evident. It doesn?t appear there is any check to see if there is a follow up to guest requests. If Ms. Velez would have checked sometime during the day to see if housekeeping completed their job, then this could have been avoided. She was the one to whom the request was made, so the responsibility is hers, my opinion. Reggie was friendly and tried his best.

Exceptional

Liked: It's was clean ,Breakfast was great and the staff were very friendly
Disliked: Pool was not open

Exceptional

Liked: The staff was friendly & professional. The room was clean & tidy. Check in & check out flawless.
Disliked: Fortunately there was nothing I disliked