Holiday Inn Express Pine Bluff - Pines Mall Hotel By IHG

Will not stay at another...

Liked: Nothing
Disliked: We got to the hotel and it was way in the back of an industrial park. Very dark parking lot upon arrival. When we went to check the frot looby had a smell if mold and when we told them our name they explained us to us they did not have both rooms that we had booked, The front desk girl told us they were sold out and there was nothing she could do. She was not very friendly. We had driven 12 hours with a 6 month old and we had to find another hotel at 11: pm at night. They had told us it would be 10-15 for a refund since they had already charged both rooms. Today is day 16 and I called and got disconnected twice. I called my bank to see if there was anthing I could to do and they told me Holiday had put a hold on the two charges until September9th and one for September 10th which is a whole month after we were supposed to stay at their hotel. Why should I have to wait on a refund a whole month if they are the ones that overbooked. I will NEVER book another Holiday Inn ever. Bad experience all the way around.

Exceptional

Liked: The staff was very friendly and professional. The lady at the desk made sure my children and I had everything we needed.

Beware of sofa mattresses

Liked: The breakfast was good. The beds were comfortable and the suite was a nice size.
Disliked: The sleeper sofa mattress was stained really bad and even wirh sheets my teenage son refused to sleep on it.

Good

Exceptional

Very poor

Liked: The staff was friendly.
Disliked: When we first arrived to our room it smelled like cigarette smoke. The air conditioner made a loud rattling sound on and off the entire time and the water temperature in the shower was warm, but never got hot.

Very good

Liked: Staff was very nice and helpful
Disliked: Toilet plugged up. I had to hunt down a plunger and fix the problem myself. The breakfast area was really run down and not very clean.

Not worth the money

Liked: Not much
Disliked: Laundry room was out of order, none of the vending machines was working.Bathroom in the room smelled of pee. The TV remote would not change the channels. Very unhappy about the amount of money paid for so many problems.

Bad