Holiday Inn Express & Suites San Antonio NW Near Sea World an IHG Hotel

My visit was a nightmare. Would not stay here again!

Liked: Staff were polite and helpful.
Disliked: Entire building smelled like urinal cakes. Bed sheets were not fresh. Innerspring mattress with sunken area in middle, both beds.

Liked: The location was convenient.
Disliked: The room was small and cramped. The hairdryer would eat your hair. The coffee pot would make a mess but not coffee. The refrigerator had a terrible odor. And we were charged twice for one reservation.

Good

Loved ererything about our trip...

Liked: we came for a graduation and the location was perfect, (Sonic near by) nice and clean, very comfy beds, chocolates! and more. Great breakfast, it was a perfect stay!

Superb

Decent crowd/guest

Liked: location and cleanliness

Perfectly fine hotel in West...

Liked: Perfectly fine hotel. Nice room and comfortable bed. The location was great for our itinerary. Front desk staff was friendly.
Disliked: We didn't get any cleaning service during our 3 night stay, despite being outside of the hotel most of each day. We don't mind reusing the sheets and towels, but having the room tidied and kleenex refilled would have been appreciated.

Satisfied

Liked: Good
Disliked: Price

PeePee Smell

Liked: Bkfst decent, beds comfy
Disliked: Hallways and my room smelled like urine

Short but sweet.

Liked: Very nice and spacious.
Disliked: Water pressure wasn’t great, shower head wasn’t spraying right. Also the cost was a bite over what it was worth.

Good