Holiday Inn Express Niagara-on-the-Lake By IHG

Average

Liked: Breakfast was wonderful. Some of the staff was extremely nice. Rooms seemed clean. Lots of parking.
Disliked: Air conditioner in room is very noisy making sleep difficult. Reception would not answer the phone a few times when i tried calling them. Staff was somewhat accommodating but we found one staff members to be extremely unprofessional and rude. She showed us another room and then upon us leaving, just vanished, didn't even say bye and was on her phone.

Superb

Very good

Exceptional

Ok but nothing special sadly

Liked: Rooms were spacious and comfy and great location!
Disliked: Stayed for two days, no house keeping the first day ! They arrived at 345 but we’d just arrived at our room, after a day out!Breakfast was under cooked and served on paper plates with plastic cutlery, shocking for such a big hotel chain!

Very good

Good

It’s too far from town...

Liked: It was very clean and there were ample towels for 3. The breakfast was very good.
Disliked: It was quite far from the town. The worst part was there was absolutely no written info available. Like where were the nearest restaurants, nearest pharmacy, groceries, etc. No breakfast hours, no house rules, no directions for wi-fi, no local phone numbers for a dr, emergency, etc. No directions in case of fire.

excellent great value

Liked: good breakfast, pool, fitness center