Holiday Inn Express New Orleans - St Charles By IHG

Decent rooms - our first one did face a brick wall. They provide parking in a passcode locked garage for $10 for 24 hours, which isn't bad in New Orleans - it is two and a half blocks from the hotel though.

Liked: We then asked a different employee to move us to the correct room that we paid for, and he was very nice and accommodating. It was clean and nicer than staying in the middle of the French Quater (in my opinion) but still close to all of the attractions.
Disliked: The employees that were working during our check in and out time were rude and incompetent. They put us in the wrong room and were very disrespectful. The restaurant was equally as disappointing.

Exceptional

Give Charmaine a raise.

Liked: Charmaine at the front desk was very professional. I reported the first morning our shower was not working. She told maintenance but the next morning it still did not work. Before I said anything, Charmaine asked if our shower was repaired. She made sure the shower was repaired the second day. Great employee!The location is excellent, close to train station, WWII Museum, hop on hop off bud, made it easy to see everything.
Disliked: The shower!

Exceptional

Passable

Liked: Location is OK, staff were friendly and helpful.
Disliked: No parking at the hotel, you have to use valet, and that costs 50ish dollars or you have to park around back in a sketchy parking lot, still have to pay but it's not associated with the hotel.Lots of homeless people in the area, but that isn't an issue, they did come into the lobby during the continental breakfast and load up on food, leaving not much for paying guests.

Bad

Reasonable rates for comfort

Liked: Near downtown, had microwave and fridge in room
Disliked: Parts of The thermostat was broken and made loud noises at times. Had a bunk bed regular bed set up. The room was a bit tight and couldn't walk around bed area.

Very poor

Exceptional

No

Liked: It's a not good experience.
Disliked: The reception of Holiday Inn, didn't assist the customer for checking in.