Holiday Inn Express Naperville an IHG Hotel Guest Reviews
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|2.6 miles from Naperville centre|
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Gerald Wed, 28 July 2021
Disliked: There was nothing not to like.
Terrie Sun, 25 July 2021
Liked: We could hear the people above us pounding on the floor and yelling and screaming from 1:30 am to 4:00 am. The disturbance was not stopped!! Told the front desk in the morning and they just said sorry! Apparently customer satisfaction is very low on priorities here!
Pheng Sun, 25 July 2021
Oleg Fri, 23 July 2021
Ward Thu, 22 July 2021
Poor customer service but a...
Liked: the bed was comfortable.
Disliked: Ran out of body wash and no one answered our request to refill the dispenser. No maid service!
Anonymous Wed, 21 July 2021
Disliked: Staff unattended, wouldn't answer phone,No friendly customer service.
Phontaisa Sun, 18 July 2021
Nono Wed, 14 July 2021
good quality hotel but please...
Liked: i often stay in this hotel and can recommend it bed was comfortable , the room is bigamenities and coffeemachinecoffee downstairspossibility to leave luggage before and after checkoutfriendly staff
Disliked: same criticism as former times ; breakfast on styrofoam . please think about the environment! if a room costs 200 dollar , i think breakfast can b expected to be on plates
Brittany Wed, 14 July 2021
Debbie Sun, 11 July 2021
As stated above, we will...
Liked: The lobby staff was very nice.The breakfasts were good.The bed was comfortable.We enjoyed the indoor pool.
Disliked: The room was not cleaned, and we were there for 8 days. I didn't know until we arrived (and I saw a small sign on the table in the room) that rooms would only be cleaned for IHG motels every 5 days, or I wouldn't have booked this motel. Several times I put trash outside in the hallway to be picked up, and several times we had to go downstairs for more towels, etc. Frankly, a big difference between a motel and a B & B is that you don't have to do the cleaning yourself, and in this case, that was not true. The maids did come in the room once, but didn't change the sheets; just emptied the trash and switched out the towels. For an overnight stay, this would have been fine; but for a full week, it was inadequate.It's a shame, as the people in the motel worked hard, and the location is one we use rather frequently.We will not be staying in IHG motels any more due to this policy.