Name: Holiday Inn Express Naperville By IHG
Address: 1837 Centre Point Circle, Naperville, IL
Telephone: (888) 608-6346
Rating: 4.25

Holiday Inn Express Naperville By IHG Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Superb

Very good

Liked: breakfast was great, nice lounge area
Disliked: cleanliness of rooms in the older part of the hotel could be improved. while my experience was good, my sister had to change rooms 3 times and ultimately left the hotel due to lack of cleanliness in the rooms she was assigned, first for hair in the bathroom, then for a broken toilet, and then for horrendous stains and debris in the bathroom.

Superb

Very good

It was quick but ok...

Liked: Location was fine. Needs more options.
Disliked: There was never anyone at the desk to assist me. I had to wait for someone to arrive at the desk upon arrival. I was in a rush at check out and bo one was there again so I just put my room cards down and left.

Good

Liked: Very clean room.great staff
Disliked: It was close to restaurant.

Exceptional

Poor

Liked: Good location
Disliked: Room was dirty

Room was clean, but the...

Liked: Didn't eat breakfast. The bed was comfortable and I really liked teh ligth blocking curtains.
Disliked: The room was okay; I had to get the mirror light (only light in the room with the sink) fixed (it took two requests (two days) to get that light fixed. The air exchange in the room was very noisy. There were only two K-cups provided in the room. The day the room was cleaned (my 2nd day), the coffee K-cups were not replaced. I had to go downstirs to get enough for my entire stay (I only used one a day for the 4 days I stayed there).