Holiday Inn Express - Mülheim - Ruhr Guest Reviews
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Dongmin Sat, 19 July 2025
New building with neat facilities,...
Liked: It was newly built, so the place was generally neat and clean. During the stay, we experienced heat wave and the air-con in the room worked very well without any noise. The quality of breakfast spread was good. There was Ikrom at the reception who would try for better at all things whenever he was on duty.
Disliked: Stayed here for 10days for work, so we've experienced both good and bad. Firstly, housekeeping is an on-demand service, which means you have to ask for it beforehand. The usual signage on the door does not work, and you must go to the reception, preferably in the morning, to ask for the housekeeping. Otherwise, you are stuck with your own mess and the night shifts do not deal with customers' requests properly. Secondly, some of the housekeepers have a weird sense of cleaning rituals, as there was a toilet brush left in the toilet basin not once but twice. Isn't it normal to complain in this situation? The receptionist came up to the room to check the situation(also there was no sign of cleaning anything). He instantly solved the problem by asking me to put the toilet brush back to where it belonged. I obviously refused to touch anything and requested to clean the room again which did not happend until the following week, because they do not offer the housekeeping on sundays as I was told. Thirdly, I am all up for the environmental-friendly approaches, but my experience in this hotel was quite extreme as I had to suffer 10days in a small room without ever vacuuming the carpet floor. I wish they would just let us, the guests, have the vacuum cleaners and clean the room for ourselves.
Petro Thu, 17 July 2025
Clean and new hotel. My...
Gopala Tue, 15 July 2025
Very good
Ralf Sun, 13 July 2025
Very good
Skandar Sat, 5 July 2025
Very good
Nico Mon, 30 June 2025
Very good
Robert Sat, 28 June 2025
Nice short stay - does...
Liked: Excellent location. Easy access in and out - parking underneath the hotel.
Wiebke Wed, 18 June 2025
Superb
Wiebke Wed, 18 June 2025
Superb
Okeke Sun, 15 June 2025
Superb