Holiday Inn Express Melbourne Southbank

Exceptional

Exceptional

It was a great 2...

Liked: The location was excellent, so close to the Art Centre and just a short walk into CBD or to hop on a tram. The staff were very welcoming and friendly. The room was clean and very comfy. Breakfast had quite a bit of variety and nice that it was included. We had our car, so the room rate with the parking included for an extra $1 a day was a great bonus and we were able to leave it there until 2pm the day of check out. Would stay there again.
Disliked: Myself, a staff member and about 5 other guests had a weird experience with one of the lifts on the Sunday, when it made a loud noise and dropped a little bit, then a few seconds later did it again. Once it did finally come to a floor and open, we all couldn't get out of that lift quick enough. The staff member said that she would report it to management. We then all waited for a different lift and I made sure I didn't go in that one when vacating the room. I'm sure this thing doesn't happen very often but it freaked me out a bit. Other than that, it was a great stay.

Poor

Location good but service poor

Liked: Breakfast was good, location good. .
Disliked: Stayed 2 nights room was not serviced until 6pm then when asked to provide a toiletry they didn't do so. On the day of check out they knocked early on the door to find out when we were departing . We had a 10am checkout. Stayed here before and this time it was dissapointing

Wonderful stay that far exceeded...

Liked: Complimentary breakfast was very sufficient . A great selection of hot and continental items and do glad breakfast went until 10am on weekends!
Disliked: Noticed bedside tables in room were dusty but this is nit-picking as the stay overall was fantastic and hope to find a reason to stay again soon!

Overall presents well, but cleanliness...

Liked: Room was modern and overall facilities good.
Disliked: Cleanliness was not good at all. My Toilet had obviously not been cleaned and it was very bad. Bed had been made, but hair in bed and bloodstain on mattress protector obvious through sheet.

A good stay in a...

Liked: The breakfast was generous and catered for all eating requirements such as vegetarian and vegan. The atmosphere in the dining area was friendly and happy.Our room was very clean and the lighting was easy to operate. The blind made the room dark for good sleeping.The hotel is close to the city centre, transport and the arts centre. Southbank has some excellent dining choices.There was a large space in the reception area with good quality wooden blocks and games for children of all ages.
Disliked: The bed was quite firm but okay.The room and corridors are grey and could do with some artwork. We could hear the low sound of air conditioning as we had an external wall.

Good

Liked: Location
Disliked: Room temperature was not able to control was 24 degrees day and night with no window to open. Spoke with staff said the would tell maintenance never heard back and still o 24 degrees