Holiday Inn Express - Marseille Airport an IHG Hotel

Good

Liked: Staff were very helpful for a late evening arrival.
Disliked: No food or beverage available on site.Offering at Holiday Inn across the road seemed limited, slow and expensive - so went without !

Clean, Fabulous beds, free breakfast...

Liked: Perfect location for flying into Marseille to then travel onto Cassis the next day. Great free shuttle bus from Marseille Provence airport to hotel. Very friendly staff. Ease of popping over road to separate Holiday Inn (not Express) for dinner & drinks. Very comfortable beds and clean & decent shower. Decent free breakfast & decent coffee included in price with good selection and staff very happy to refill when asked. Very impressed.
Disliked: I communicated with staff and they were helpful in replying but it was not clear where you pick up the free shuttle bus outside the terminal. We flew into the smaller Terminal 2. You come out, turn right, cross the road and walk for about 40 metres and you come across a concrete pillar that says “Hotel Bus”. On the pillar is an intercom button for various hotels. Press the button for Holiday Inn Express & you’ll be connected to the hotel. Explain where you are - Terminal 2 in our case and the free shuttle bus came within about 7 minutes and took us to the hotel. We were only in the bus 5 mi utes but it would have been a lot longer to walk with luggage especially on a hot day. So the bus is excellent, just need to be clearer where to pick it up

Have stayed in Holliday Inns...

Exceptional

Liked: Thanks Francois who saved me. He was there when I was in need of a transfer after midnight when I was lost. He is the sunshine of the amazing hotel.
Disliked: It wasn't easy to find the location which is not the fault of the hotel.

Good

Liked: Location was close to the airport and staff friendly when we arrived
Disliked: Transfers from the airport could have been clearer

Passable

Disliked: The airport shuttle should run until midnight, that’s why we booked this hotel. We called for it at 11:40pm and it didn’t arrive. We called again just before midnight and were told it was very busy and it would be there soon. It still didn’t arrive. We called again at 12:25am (totalling a 45 min wait) and the person picked up then hung up. We then had to pay for a taxi to get us to the hotel. Upon arrival we were met with staff who said we hadn’t called, then changed their story to us not being at the pick up point (we were exactly where we were told to be). The ONLY reason someone stays in an airport hotel is for flight convenience and unfortunately we were very let down

Exceptional

Superb

Liked: Efficient friendly staff
Disliked: Perhaps a wider choice of cooked items fir breakfast

Odd location and watch out...

Liked: The hotel room was fine. The HVAC worked well and was quiet. Breakfast was good with several choices. The female staff members we interacted with were friendly and professional.
Disliked: Arranging a pick up at the Marseille airport was challenging. We waited 45 minutes and received conflicting information several times. The male staff member was dismissive, which added to the confusion. The kiosk at terminal 1 does not appear to work. Best for guests to walk five minutes to terminal 2, where by the bus depot, there is a clearly marked "hotel" pole where you can call. No ice was available at either this hotel or the Holiday Inn across the street (it was 95 F/35 C the day we stayed).Note that there is nothing to do in the area around the hotel unless you have a car, or want to take a bus and then a train into Marseille (one hour each way). You must eat dinner at the Holiday Inn across the street (the dinner there was good).