Holiday Inn Express - Ludlow - Chicopee Area an IHG Hotel Guest Reviews
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|0.8 miles from Ludlow centre|
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Crystal, Silver Creek Thu, 17 November 2016
Very nice and clean; very good breakfast; the employees were very nice. I will be back soon.
Liked: Very clean; everyone was very helpful; very good breakfast.
Kevin Tue, 9 August 2022
Richard Sun, 7 August 2022
Littlefield Thu, 28 July 2022
comfortable and convenient
Liked: Easy to find, well lit and plenty of parking. very clean and the staff was very nice.
Disliked: Very outdated looking. Water wasn?t hot, the hotel needs upgrading.
Erica Sat, 23 July 2022
My stay was disappointing.
Liked: The front receptionist during the day was nice and helpful.
Disliked: I booked the property for a two night stay on a Friday morning, and then encountered unforeseen issues with my car on the way to the hotel (I live in New York). I called the hotel to change my reservation to a one night stay beginning on Saturday to be told that they couldn't do that because it was past the cut off date for changes, which would have been on Thursday, the day before I made the reservation. I asked to speak to the manager, but there was none on duty. The night receptionist said she would leave a message for the manager about our problem. We came in on Saturday, and once again I asked to speak with the manager about getting my money back from the unused room and was told there was no manager there. I was charged for both nights and NEVER received any correspondence from the manager. Apparently, customer service is not a priority for this hotel. You are a monetary amount to them, and just in case they try to say it was a busy weekend for them, the hotel was not even close to being fully booked.
Anzhelika Tue, 19 July 2022
Robert Tue, 12 July 2022
Dewayne Tue, 12 July 2022
Julie Thu, 7 July 2022
Heather Sun, 3 July 2022
William Sat, 2 July 2022