Holiday Inn Express Los Angeles Downtown West Guest Reviews
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|2.3 miles from Los Angeles centre|
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Lanita Sun, 2 December 2018
Darryl Thu, 15 November 2018
Joyce Sun, 11 November 2018
Everything was just perfect
Liked: The check in was quick. Front Desk Trainee Natasha and her colleague- good customer service. Also met AIDA and Alma on the last day and appreciated them for their excellent customer service. Juan - The Shuttle driver was excellent person, very helpful and courteous and patient. Breakfats staff was very friendly and helpful. Need more of chicken stuff for non-pork eaters. The Shuttle service is really an advantage. Will recommend and also book again.
Disliked: Location was not central - but shuttle service was an advantage. The extra charge of USD 150.00 -incidentals were not reversed till date to my account.
Sarai Sat, 10 November 2018
Liked: Nothing.The room had a very bad smell the carpet was dirty the sheets had body fluids stains and the blankets had holes I saw a couple of tiny roaches in the restroom. I'm glad we only stay for a night. Plus the lady at the front desk was rude and had a terrible attitude she wasn't helpful at all she make us feel uncomfortable and discriminated, we didn't felt welcomed at all.This was a very bad experience, never staying here again. If you can avoid staying here do it you can choose from other properties for the same price in a better and safe area and save the hassle.
Disliked: The room had a very bad smell the carpet was dirty the sheets had body fluids stains, the blankets had holes and I saw a couple of tiny roaches in the restroom. I'm glad we only stay for a night. Plus the lady at the front desk was rude and had a terrible attitude she wasn't helpful at all she make us feetl uncomfortable and discriminated, we didn't felt welcomed at all.This was a very bad experience never staying here again. If you can avoid staying here do it you can choose from other properties for the same price in a better and safe area and save the hassle.
Anonymous Thu, 13 September 2018
Reasonably priced. However, it is...
Liked: It hotel was nice and reasonable priced. However I was not prior informed about the parking fee and security deposit.
Disliked: When we entered our room (#203) it had a very bad foul odor. I almost request for another room. Had to spray my perfume a few times and the odor finally went away.
Marie Tue, 11 September 2018
Disliked: Asked for a fold out bed and they didn?t have one.. asked for another comforter and never got it.
Dagmar Mon, 10 September 2018
Jomari Sun, 9 September 2018
Disliked: First when we checked in - the roomAssigned for us was open so We asked for front desk to see it. They gave me another room. When it was time to take a bath - the shower knob was broken. It was detached from the wall though you can put it back. Bed and pillows were comfortable but sheets smells and feelsLike old already. And when I was trying to call the front desk to let somebody pick us up in Staples - no one was answering. When we reached the Hotel through a cab - we found out that the room was not cleaned by housekeeping.Very disappointing !
Elvis Wed, 5 September 2018
Liked: Good location, great services, clean restaurant and good food. Clean house keeping. Provided shuttle services. Mr. John the shuttle driver is a very nice man and diligent in his work.
Vincent Mon, 3 September 2018