Holiday Inn Express London Heathrow T5

Passable

Liked: Location
Disliked: Staff was efficient and helpful, but not friendly. One staff member at the morning breakfast area was asking us to relocate, but in a very "business only", not polite or kind, just curt.

Overcharged me then took 3...

Liked: Location
Disliked: Like a builders merchants

lovely and comfortable stay

Liked: We stayed at the hotel for my daughter's birthday, your staff kindly bought out a birthday cake during breakfast which she loved! Thank you :)
Disliked: My husband suffers from hay fever, the carpet in the room doesn't help. Maybe it would be useful to open the window.

Exceptional

decent, nothing too good or...

Liked: Room was decent, nothing special good or bad. Had some parking. The staff were understanding and kind.
Disliked: There is a club next door that attracts some unwanted people to the lobby. The breakfast was lacking in variety and in quality. Parking was an extra charge.

Superb

Very good

Great value for money

Liked: All good great meal
Disliked: Shower could have been a bit hotter but no worries

Very good

Liked: Good value for money. Free accommodation for a child. Friendly staff. Good Breakfast selection
Disliked: Carpet and shower cabinet could be cleaner. Shower head was leaking. Extra charge for parking