Holiday Inn Express London Greenwich

The room was clean and the beds comfortable, and the staff very friendly. I usually have fruit and yogurt - would have liked to have had fresh fruit for the breakfast. The frozen bowl of fruit was still frozen in part. I feel the price is a little expensive in comparison to the nearby 5 star hotel which is a much more luxurious experience, with the use of a spa swimming pool. Thank you.

Disliked: The rooms were very warm at night but the air conditioning was too loud to leave on, and it was too noisy to leave the window open.

Very friendly staff. Room was very clean; air con was not working - we were informed of this and told a fan was in the room. Spotlights out in bathroom, making it quite dark. Also a spot light out on the room. Beds very comfy. Had to use stairs to get to 5th floor on several occasions as lifts would not work. Luckily we were able to do this, other guests may struggle.

Liked: Breakfast was included; staff very friendly.
Disliked: Spotlights out around the room; air con not working; lifts intermittently working.

We were so tired by the time we got to the hotel, the receptionist could clearly see I was a wheelchair user, yet I paid for a room that had no toilet facilities for a wheelchair. Once confronted I was given a disabled room that suited my needs. So it worked out in the end.

Liked: There was a problem with facilities to bathroom. I was given another room with wheelchair access.
Disliked: Couldn't believe they initially gave me a room with toilet inaccessible for a wheelchair user.

Pleasant

A warm welcome and a...

Liked: Clean, friendly, close to O2
Disliked: Nothing

Very good

Had a very nice stay....

Very good

Very good

Perfect

Liked: They were very helpful and allowed an early check in without extra cost.

Very good

Liked: Location, breakfast
Disliked: Airco was leaking, and was not turned off.

THE WORST EXPERIENCE OF MY...

Liked: There is ABSOLUTELY NOTHING WHATSOVER remotely enjoyable about this extraordinarily depressing establishment, which has the audacity to call itself a “hotel” - OMG…!!!
Disliked: We could NOT BELIEVE the fact that the mattress was severely soiled in urine and excrement.The staff are extremely grumpy and unwelcoming - they should NOT be in the hospitality industry.The food is horrendous and grossly overpriced.The location is hideous.This place needs to be closed down.