Name: Holiday Inn Express London Greenwich
Address: Bugsbys Way, North Greenwich
Telephone: (888) 406-7656

The room was clean and the beds comfortable, and the staff very friendly. I usually have fruit and yogurt - would have liked to have had fresh fruit for the breakfast. The frozen bowl of fruit was still frozen in part. I feel the price is a little expensive in comparison to the nearby 5 star hotel which is a much more luxurious experience, with the use of a spa swimming pool. Thank you.

Disliked: The rooms were very warm at night but the air conditioning was too loud to leave on, and it was too noisy to leave the window open.

Very friendly staff. Room was very clean; air con was not working - we were informed of this and told a fan was in the room. Spotlights out in bathroom, making it quite dark. Also a spot light out on the room. Beds very comfy. Had to use stairs to get to 5th floor on several occasions as lifts would not work. Luckily we were able to do this, other guests may struggle.

Liked: Breakfast was included; staff very friendly.
Disliked: Spotlights out around the room; air con not working; lifts intermittently working.

We were so tired by the time we got to the hotel, the receptionist could clearly see I was a wheelchair user, yet I paid for a room that had no toilet facilities for a wheelchair. Once confronted I was given a disabled room that suited my needs. So it worked out in the end.

Liked: There was a problem with facilities to bathroom. I was given another room with wheelchair access.
Disliked: Couldn't believe they initially gave me a room with toilet inaccessible for a wheelchair user.

Exceptional

Very good

Liked: The room was spacious and absolutely spotless. Shower was hot and powerful. The breakfast was included in the price which was great. Staff were friendly and helpful. Very close to a cinema which we visited.
Disliked: Lift took a long time and we were on the 7th floor so we had to use it. Location was great if you were attending the O2 but a bit out of the way if you were travelling to it by public transport and foot. Greenwich was a 30 min walk. TV reception in room was appalling.