The room was clean and the beds comfortable, and the staff very friendly. I usually have fruit and yogurt - would have liked to have had fresh fruit for the breakfast. The frozen bowl of fruit was still frozen in part. I feel the price is a little expensive in comparison to the nearby 5 star hotel which is a much more luxurious experience, with the use of a spa swimming pool. Thank you.

Disliked: The rooms were very warm at night but the air conditioning was too loud to leave on, and it was too noisy to leave the window open.

Very friendly staff. Room was very clean; air con was not working - we were informed of this and told a fan was in the room. Spotlights out in bathroom, making it quite dark. Also a spot light out on the room. Beds very comfy. Had to use stairs to get to 5th floor on several occasions as lifts would not work. Luckily we were able to do this, other guests may struggle.

Liked: Breakfast was included; staff very friendly.
Disliked: Spotlights out around the room; air con not working; lifts intermittently working.

We were so tired by the time we got to the hotel, the receptionist could clearly see I was a wheelchair user, yet I paid for a room that had no toilet facilities for a wheelchair. Once confronted I was given a disabled room that suited my needs. So it worked out in the end.

Liked: There was a problem with facilities to bathroom. I was given another room with wheelchair access.
Disliked: Couldn't believe they initially gave me a room with toilet inaccessible for a wheelchair user.

Exceptional

Poor

Liked: lovely staff
Disliked: tired worn out. grimy, smelly rooms. must have been a Travelodge previously. lifts not reliable. overpriced for a hotel that badly needs updating

Great hotel very welcoming and...

Liked: There was nothing to fault with this property amazing hotel and staff arrived early we were checked in straight away to our room , breakfast was plentiful and fresh it’s a 15 -20 minute walk to o2 and train station
Disliked: There was nothing we didn’t like about this hotel

Exceptional

Liked: Staff were extremely helpful, nice the entire time, very friendly and efficient. Breakfast was a 10/10 and the staff were very quick to make sure plates/cups were cleared up and tables were ready for the next person and all foods are topped up. Picked this hotel because its a 20min walk to and from the O2 arena but will be choosing it again in the future purely because I was very happy with my stay. Made my trip to London to see Melanie Martinez that little bit nicer.

Exceptional

Superb

Liked: Convenience
Disliked: Shower

Exceptional

Great experience! Would highly recommend!

Liked: Lovely rooms. Very comfortable. Lovely breakfast. Staff were very helpful and friendly. Would highly recommend!

Very good