Name: Holiday Inn Express London Greenwich
Address: Bugsbys Way, North Greenwich
Telephone: 0800 031 8416

The room was clean and the beds comfortable, and the staff very friendly. I usually have fruit and yogurt - would have liked to have had fresh fruit for the breakfast. The frozen bowl of fruit was still frozen in part. I feel the price is a little expensive in comparison to the nearby 5 star hotel which is a much more luxurious experience, with the use of a spa swimming pool. Thank you.

Disliked: The rooms were very warm at night but the air conditioning was too loud to leave on, and it was too noisy to leave the window open.

Very friendly staff. Room was very clean; air con was not working - we were informed of this and told a fan was in the room. Spotlights out in bathroom, making it quite dark. Also a spot light out on the room. Beds very comfy. Had to use stairs to get to 5th floor on several occasions as lifts would not work. Luckily we were able to do this, other guests may struggle.

Liked: Breakfast was included; staff very friendly.
Disliked: Spotlights out around the room; air con not working; lifts intermittently working.

We were so tired by the time we got to the hotel, the receptionist could clearly see I was a wheelchair user, yet I paid for a room that had no toilet facilities for a wheelchair. Once confronted I was given a disabled room that suited my needs. So it worked out in the end.

Liked: There was a problem with facilities to bathroom. I was given another room with wheelchair access.
Disliked: Couldn't believe they initially gave me a room with toilet inaccessible for a wheelchair user.

Very good

Liked: Clean, comfortable, and lovely dark rooms. 12 minute walk to O2 but also on a bus route, one stop when carrying heavy bags.

Nice basic stay

Liked: It was clean and had a nice lobby
Disliked: It was far to walk to tube but there was a bus stop near by.

Very good

Superb

Poor

Liked: Just the comfortable bed and room space
Disliked: The aircon does not work, the tv does not work, the walls and floors where dirty and the hallways and room smells like damp.

Exceptional

Very good

Liked: Location is good for meBasic but good breakfastFriendly staff
Disliked: Nothing

Despite the above, we had...

Liked: Very good location, for what we wanted ...
Disliked: We were given what appeared to be a room more suited for people with mobility issues. The wet room's drainage was very poor; we resorted to creating our own makeshift 'system' for moving the pool of residual water to the drain.Personally, we felt that it was too expensive