Name: Holiday Inn Express Leland - Wilmington Area By IHG
Address: 1020 Grandiflora Drive, Leland, NC
Telephone: (888) 608-6346
Rating: 4.25

Holiday Inn Express Leland - Wilmington Area By IHG Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Amazing. 10 stars! Will stay...

Liked: The property was amazing. Extremely nice staff, very clean, best breakfast, my favorite was having 2 beds and a couch that pulled out into a bed as well. Had a laundry facility right outside our room and enjoyed sitting outside at the tables. The staff went above and beyond to talk with my children and make sure we were taken care of. The morning breakfast cook (I’m terrible at name) was the most friendliest and my children really enjoyed talking with her. She deserves an employee of the month award. (She is the grandma to a girl named Lilly) Enjoyed our stay and will return.
Disliked: Smaller pool but was amazing for children.

Exceptional

Liked: Clean, location, facilities. Entire staff was extremely helpful!

Superb

Not the Rooms we had...

Liked: Great location near family & the wedding that we were attending. Room was clean & bed was comfortable.
Disliked: We were traveling with my 96-year-old mother who wanted a handicapped adjoining room to ours for safety reasons. We booked well in advance because we needed accommodations. The hotel contacted us to say there were no adjoining rooms in the hotel, but that we could have next door rooms. We agreed and discussed the details of the rooms via e-mail. When we arrived, our rooms were 1/2 way down the hall from each other! NOT ACCEPTABLE! The receptionist said that all the rooms closer to the handicapped room were taken. So, the best they could do was to put Mother in a regular room across from our room. She struggled in the bathroom with the lower toilet and could not take a shower because of stepping over the edge of the tub and not having a hand-held shower. We will not book rooms here again when visiting family in the area. We will stay at Best Western across the highway or at a Choice Hotel in Wilmington.In other things, our toilet appeared to be on its way to backing up as on the last day o our stay, it would bubble up when the upstairs people above us would flush their toilet. We notified the front desk.The rooms beside us were relatively sound-proof, but the room above us was loud! We heard every footstep and coughing spell the customers had and could hear partial conversations!