Holiday Inn Express Las Vegas-Nellis By IHG

Bad

Liked: They not allowed me to stay They kicked me out

Exceptional

Superb

Great customer service

Liked: The front desk receptionist Ruthy was AMAZING!! She was so sweet and friendly she welcomed me and my friends with a huge smile and made us feel safe! She deserves a raise and I give her 10/10 on her customer service! Definitely will book again in the future if needed to! Wish me and my friends would have been able to say bye to her, Shout out to Ruthy!

Ok but needs to improve...

Liked: The staff was very courteous and helped out very well to the best of their ability.
Disliked: The fact that the alarm kept going off, all day and night for half of my stay may. Have hearing damage from how loud the alarms were going off inside my room have slight ringing and was told. I had to speak to operations manager, but they were not there.

Love the efficiency to go...

Liked: The location to the event it was
Disliked: The tv was a lite outdated and the remote stoped working

The property was nice and...

Liked: The property was nice and clean, it had all the amenities we needed in our room. Staff and front desk receptionist were super helpful and friendly. The only issue was that we were told breakfast is from 6:30am to 9:30am. But they actually stop serving at 9.
Disliked: Breakfast over all was alright, it wasn’t that good and didn’t have much selection. If we are told breakfast is over at 9:30 then I would tell whoever works at the breakfast station because she kept telling everyone it stops at 9 am.

Exceptional

Disappointing

Disliked: Noisy.