Holiday Inn Express Kelowna - East By IHG

Will be back definitely

Liked: Location was amazing, rooms were very clean and spacious , breakfast was amazing
Disliked: Broken hot tub and pool

Overall bad experience.

Liked: Ok
Disliked: At least you should put clothing rack, all the hotels provide,except yours .

Amazing!! Thanks so much to...

Liked: Included breakfast was amazing for families. Kid friendly food was fantastic my kids loved it. Location great as well near fast food. Room was also great comfy.
Disliked: Nothing, all good.

Good

Exceptional

Liked: Room is very clean and staff is very nice
Disliked: Nothing

Superb

Exceptional

Excellent breakfast service along with...

Liked: Breakfast staff was excellent, the refills for everything was coming in time, there were ample choices for everyone both in hot and cold breakfast and with dietary restrictions. Breakfast staff also was very warm and welcoming.Rooms were nice, spacious and clean, toiletries were also ample and good quality trusted brand, r towel refills were convenient.
Disliked: Front desk reception staff didn’t feel welcoming and warm. Some rooms should have kitchen options for families as it’s appreciated. The washrooms for two of our rooms could not be locked which we didn’t complain about as we had short stay and could adjust but that needs to be fixed. Similarly, one room we had booked had the connected room occupied by someone else which we could not lock unfortunately from our side which raised security concerns. We hope that is fixed and for future bookings these things are inspected and fixed prior to checking in. Finally, the swimming pool area was very small and a group of 30people occupied it as they were all a family. We could not use it and second night the hot pool was also unavailable so that was a disappointing for kids and our group as we were hoping to relax in the pool the second day. The other group was extremely noisy and even though they were not told to lower their volume, somehow our kids were asked which they felt disappointed even when they were not noisy.

Superb