Holiday Inn Express Irondequoit an IHG Hotel Guest Reviews
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|9.8 miles from Rochester centre|
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Karen, Livonia, visiting Main Street Armory Thu, 21 May 2015
Pleasantly surprised! Comfortable hotel welcomed my cat and us and other families with dogs. Hotel was very clean, room was clean, and relaxing. We were doors down from the pool and you couldn't tell it was there. Great breakfast with a friendly attendant.
Liked: Clean; friendly; helpful.
Softball Mon, 19 July 2021
Liked: Staff was phenomenal. Room was clean.
Disliked: Only place in 3 cities whose pool is still closed. Came for a softball tournament. Everyone else stayed other places with hot meals and open pools. Very disappointing.
Renae Wed, 14 July 2021
Amenities listed aren?t available
Liked: Room was decent
Disliked: Amenities listed weren?t available
Dawn Mon, 12 July 2021
Liked: The house keeping personal was very nice and helpful. The room was neat and clean.
Disliked: When I checked in on Saturday 7/3/21 the young lady was rude , nasty and very condescending. This was the worst customer service I have ever encountered.
Anthony Sat, 10 July 2021
Liked: Lied about pool
Disliked: Lied about pool
Alejandrina Tue, 6 July 2021
Disliked: Pool not open and not hot breakfast
Nancy Mon, 5 July 2021
Everyone was nice and helpful
Liked: Didn?t have any
Sarah Sat, 3 July 2021
Disliked: Breakfast was not as advertised, some wear in the bathroom floors, key cards did not work at one point and staff member handled it ok, not great.
Katy Mon, 28 June 2021
Liked: The front desk person was very nice at check in
Disliked: room smelled terrible--like a wet dog who was smoking weed--all day/all night--it never went away. We could not open the window (room 103)--first floor, no screen and the blind would not pull up--so we couldn't even air the room out. The room was dirty--old M & M's on the floor, dried food on the walls. There was only one bath towel in the room for 4 guests.
Anonymous Wed, 23 June 2021
Gabriela Wed, 23 June 2021