Pleasantly surprised! Comfortable hotel welcomed my cat and us and other families with dogs. Hotel was very clean, room was clean, and relaxing. We were doors down from the pool and you couldn't tell it was there. Great breakfast with a friendly attendant.

Liked: Clean; friendly; helpful.

Exceptional

Liked: Staff was phenomenal. Room was clean.
Disliked: Only place in 3 cities whose pool is still closed. Came for a softball tournament. Everyone else stayed other places with hot meals and open pools. Very disappointing.

Amenities listed aren?t available

Liked: Room was decent
Disliked: Amenities listed weren?t available

Passable

Liked: The house keeping personal was very nice and helpful. The room was neat and clean.
Disliked: When I checked in on Saturday 7/3/21 the young lady was rude , nasty and very condescending. This was the worst customer service I have ever encountered.

Liked: Lied about pool
Disliked: Lied about pool

Liked: Location
Disliked: Pool not open and not hot breakfast

Everyone was nice and helpful

Liked: Didn?t have any
Disliked: Nothing

Liked: Upkeep
Disliked: Breakfast was not as advertised, some wear in the bathroom floors, key cards did not work at one point and staff member handled it ok, not great.

Gross

Liked: The front desk person was very nice at check in
Disliked: room smelled terrible--like a wet dog who was smoking weed--all day/all night--it never went away. We could not open the window (room 103)--first floor, no screen and the blind would not pull up--so we couldn't even air the room out. The room was dirty--old M & M's on the floor, dried food on the walls. There was only one bath towel in the room for 4 guests.

Exceptional

Liked: Everything
Disliked: Everything