Holiday Inn Express & Suites Indio - Coachella Valley By IHG

When checking-in, the receptionist (Maria) was very overwhelmed. When I asked if the room was on the non-street side of the hotel, she went off on this long chat about how hard it was to change the room arrangements and all the things we should have done. My husband tried to explain the situation but that just triggered another rant from Maria. Not a great way to start our hotel stay!

Liked: Location.
Disliked: Yes, the receptionist Maria needs major training in "hospitality".

My stay was pleasant and the staff was very helpful.

Liked: The staff.
Disliked: None.

Home away from home

Liked: Off the freeway and next to Fantasy Springs Casino
Disliked: N/A

Great stay

Exceptional

Liked: Food
Disliked: Everything

Good quality for the price

Liked: Safe, quiet with a comfortable bed

Exceptional

Good

Very good

Liked: Our room was clean, comfortable and quiet.
Disliked: the air condition, it would run cold, then wake me up because it was hot. could not regulate the temperature. It woke me up several times each night.

Very good

Good

Liked: The hotel was clean and service was great. I enjoyed the breakfast.
Disliked: I would have loved for the hotel to offer room service and to have a Jacuzzi.