Holiday Inn Express Indianapolis - Fishers By IHG

Poor

Liked: The room sizes are amazing! Bed was really comfy
Disliked: Paid for a king suite and got a accessible king suite. Elevators were not working. Janitor came to service the pool while we were occupying it and made us leave for an hour. Breakfast choices not good.

Trapped in the elevator

Disliked: When we arrived at the hotel on Friday 5/30 there was only 1 elevator working. (We were in town for my grandsons first birthday. )This made for a very long walk to our room 235 as the elevator closer to our room was not working.I requested an room close to an elevator when I made our reservations as my husband has neuropathy and can’t walk far. On Saturday when we returned to the hotel around. 8 pm we proceeded to the elevator me my husband and another couple. As soon as we pressed the buttons for our floors the elevator shut down . We were trapped .we proceeded to try the open button it didn’t work then we pressed the staff button and all the panel lights shut down.I the called the hotel on my cell phone got to reservation line told them we were trapped in the elevator. Was placed on hold for 10 minutes then the gentleman told me he could not reach the staff at the hotel . I then called 911 myself spoke to 911 told them we were trapped I. The elevator they asked for the elevator identification number which we could not find anywhere. The elevator was very hot I have asthma and found it difficult to breath . We were trapped in The elevator for 40 minutes. The fire department arrived and they were able to open the doors. This was a terrifying experience. The staff was not prepared for this emergency at all. The stay was not pleasant and it cost us over 430 dollars for 2 nights. When we checked out Sunday 6/1 the elevators were still not working. It was very difficult for us to get our luggage to the car we are not young. I also was told by the couple that was trapped with us in the elevator the it was not working earlier I the day why would staff allow an elevator to remain open if it was previously malfunctions. I don’t understand how you can have no function elevators in a hotel facility. Terrible customer service . This issue needs to be addressed I feel your facility put us in danger and your staff was not prepared for this .

Exceptional

Passable

I enjoyed the hotel very...

Liked: It was nice
Disliked: The elevator was broken so we had to go up and down the stairs

Superb

Very poor

Clean rooms, friendly staff, good...

Liked: Lobby, room and pool were very clean. Breakfast was well stocked
Disliked: Our room was right next to a service room which had music blaring in it all night. The bed was not great but not horrible. The people staying in the room above us were slamming something on the ground all night. Between all that I didn’t not sleep well at all.

Felt like we did not...

Disliked: Elevators broken. Rooms extremely outdated for the price.