Okay

Liked: the small room was clean.
Disliked: coffee was horrible.

Good

Liked: Pleasant staff, good breakfast
Disliked: Toilet clogged prior to arrival, had to change rooms. TV channels kept going to "no signal", no sound on several channels, staff tried to reboot, didn't work, offered to change rooms again at 10 pm. Chose not to. Night staff and day staff noted all in computer, manager was to call and he never did.

Adequate hotel with no frills.

Liked: Close to my con ference. The price was reasonable. Breakfast was decent.
Disliked: The room ventilation was atrocious.

Value for money, would come...

Liked: 1. Very friendly front desk when we checked in. 2. Lobby recently renovated 3. Nice breakfast 4. Bathrooms very clean and 4 star freebies supplies (toilet even had the sanitary seal) 5. Comfortable bed with crisp linen
Disliked: 1. Musky, stale smell in room (even after turning on the AC) 2. I could hear the people above me (very early in the morning)

Exceptional

The staff was good but...

Liked: Room was clean. Front desk staff were friendly. Breakfast was as expected.
Disliked: Stayed there 1-2 nights on 3 successive weeks for business. One of the 2 elevators was out of service for all but 1 night. Rooms fronting York Road were very noisy.

Exceptional

Liked: The staff was very friendly, even maintenance workers would say hello, hold the door for you, etc. The breakfast buffet was excellent- a lot of choices, all very tasty and even on very busy mornings you never had to wait for them to bring out more food.

Weaknesses overcame the strengths in...

Liked: Breakfast area was very crowded but staff kept the buffet line full. Mattresses we're firm and comfortable. in general, staff seemed friendly. Traffic light made it easy to enter and exit property
Disliked: One of two elevators inoperable which in a 7 story motel made long lines waiting for one elevator. Only one receptionist at check-in who was busy on phone with other customers so I had to be in line for 15 minutes. All of vending machines were empty on every floor. Deplorable! One guest was moved to the 6th floor because they needed her handicapped room.

Just Ok, probably better options...

Disliked: Road noise, slow elevator, room door exterior lock/handle was hard to operate. Not up to same quality standards of other Holiday Inn Express locations that I have stayed in.