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AustraliaHoliday Inn Express Hotels & Suites Jacksonville By IHG Guest Reviews
Overall Average Score:
Very Good (4.1 out of 5)
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Av Thu, 12 June 2025
Exceptional
Ronald Wed, 11 June 2025
Exceptional
Liked: Everything was what is to be expected. The beds were amazing.
Anonymous Fri, 30 May 2025
The location was very convenient...
Liked: The floor and room had been renovated, very nice
Disliked: N/A
Alvin Sat, 24 May 2025
Fantastic experience
Liked: Updated clean and comfortable
Disliked: Nothing
Amber Mon, 19 May 2025
Pleasant
Liked: The breakfast was good.
Disliked: The pillow cases were dirty, there was no sink that was advertised in the picture of the room. Toilet didn't want to flush. The air conditioning controls were broken so you couldn't adjust the temperature in the room. The bathroom sink water pressure was very high. If you turn on faucet it wet the floor & your clothing. It was exceptional for a bed to rest but could be alot better. Staff said it was cause of the hotel being renovated. Wish I was aware of all these things, before I made reservations. But all in all it's lan okay place to rest. The pool was extremely cold. Room 312
Kathy Mon, 19 May 2025
Comfortable
Liked: The staff was friendly and the bed comfortable.
Disliked: I requested a room with two queen beds but got the handicap room with a king size bed instead.I'm not upset, as it looked like there were some upgrades or repairs going on.
Avis Tue, 13 May 2025
Everything was great no complaints
Liked: They had put us in the corner on the 1st floor, which I loved, then they also had a very clean room. Breakfast was very easy to get to and was a very reasonable time as well. they were also very kind and helpful.
Disliked: Honestly everything was fantastic just the breakfast was just a hair bit dry.
Syd Mon, 12 May 2025
Nice place to stay.
Liked: Bed was comfortable.
Disliked: No directions signs for elevator.
Cook Sat, 10 May 2025
Good
Liked: It was a nice place
Disliked: They put a 100 dollar hold on my card a week ago, and told me it would clear at checkout, but it still hasn't went back to my account. Bank says they haven't released the hold
Patricia Wed, 7 May 2025
Very good
Liked: It was very clean and the lobby person was very friendly when we walk in our room the room smells so good.
Disliked: When we went down to the first floor to eat breakfast we had asked the front lobby if they had any to refill the hot teams. Keep in mine we were in the breakfast area around 7:30 am. So the lobby person had gotten the kitchen person and she was talking to the lobby from the front desk and we could hear what she was saying. She was saying what do we except to eat. But when we was getting our food it was very little of eggs and potatoes they were out of sausages and gravy and that’s what my husband wanted.
