Holiday Inn Express & Suites Lubbock Southwest - Wolfforth an IHG Hotel Guest Reviews
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8.9 miles from Lubbock centre |
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Michael Tue, 7 May 2024
Exceptional
Abraham Mon, 6 May 2024
Bad
Keith Sat, 4 May 2024
Perfect
Javada Sat, 4 May 2024
Dirty
Liked: The breakfast was good and the staff was all friendly.
Disliked: Major lack of cleanliness. Especially in the pool area but the room and bathroom werent very clean either. The bed was as hard as a rock. The room smelled fishy. The couch is so worn out that the cushions sink inside the frame. The pool area was absolutely disgusting both days we went. There were thousands of dead bugs floating in the water, trash cans that were overly full and smelled rancid, trash in the water, and the pool bathroom was full of feces and paper. I complained and was told that the pool was cleaned that morning before opening but these pics were taken right at 9am when it opened. Nothing had changed since the day before!
Keith Sat, 4 May 2024
Exceptional
Javada Sat, 4 May 2024
Dirty
Liked: The breakfast was good and the staff was all friendly.
Disliked: Major lack of cleanliness. Especially in the pool area but the room and bathroom weren’t very clean either. The bed was as hard as a rock. The room smelled fishy. The couch is so worn out that the cushions sink inside the frame. The pool area was absolutely disgusting both days we went. There were thousands of dead bugs floating in the water, trash cans that were overly full and smelled rancid, trash in the water, and the pool bathroom was full of feces and paper. I complained and was told that the pool was cleaned that morning before opening but these pics were taken right at 9am when it opened. Nothing had changed since the day before!
James Thu, 2 May 2024
Will not likely stay at this location in the future. Not having soap and shampoo is a real problem.
Liked: Staff was friendly and accommodating.
Disliked: Bathroom smelled like mold. Soap dispensers were empty or not working. Nightstand was broken and drawer hanging . Chair was soiled and dirty. Pancake maker wasnt working.
James Thu, 2 May 2024
Will not likely stay at...
Liked: Staff was friendly and accommodating.
Disliked: Bathroom smelled like mold.Soap dispensers were empty or not working.Nightstand was broken and drawer hanging .Chair was soiled and dirty.Pancake maker wasn’t working.
Micah Sun, 14 April 2024
Horrible extremely disappointing never have had a bad experience in a holiday inn
Liked: I liked leaving
Disliked: The room we reserved they would give us and the Room we stayed in had big water stains on the ceiling it was super hot and the sheets looked dirty and was extremely expensive $245. Staff was not willing to help the situation.
Micah Sun, 14 April 2024
Horrible extremely disappointing never have...
Liked: I liked leaving
Disliked: The room we reserved they would give us and theRoom we stayed in had big water stains on the ceiling it was super hot and the sheets looked dirty and was extremely expensive $245. Staff was not willing to help the situation.