Holiday Inn Express Hotel & Suites Wilmington-University Ctr By IHG

Superb

Exceptional

Felt like I got robbed

Liked: it was only good thing about the stay
Disliked: everything, from the beginning they gave us a room we could get in due to the key circle was missing from the door just a open hole. stayed in hallway over twenty minutes waiting for another room. OK WE GOT IN THIS ONE. the sound when you first go into the master bedroom almost make you cover your ears it was so loud like a small lawnmower going. i look out the window for the view of the pool and then notice by the bottom of the window and wall is mushy like paper mache and you could poke you finger through it. the bathroom door had no handle on the inside i vb4oke a nail trying to close it from the inside. willing to over look all this. I just wanted to enjoy a vacation no problems no work..lol.. we leave for the beach and dinner when we return and try to open the door to the room the handle comes flying off into the hallway. well to the front desk again. we get moved to 401 vent is leaking dripping on floor table and tv. notified front desk twice before anyone finally came to look. the light would not work in bedroom and in the kitchenette the light would flicker and glow bright then out. I cut it off afraid of afire. around 2am the fire alarms woke us up three different time from 2am thru 3pm the fire dept lights kiddos were scared omg this is a nightmare. The manager said she could not refund our money due to third party booking and promised to give us points as that was all she could do, surprise no points as promised. I am thinking about going to the news channels with this =. Absolutely unacceptable. I paid 404.00 to stay two nights and deal with this. wow.....

Passable

Liked: I like the location the room design and the staff. The pool and guy as well
Disliked: Some stuff were broken in the room, there was no guide to the TV channels. They don't change the bed covers every morning

Very good experience

Liked: Very Good

The stay was ok. The...

Liked: It was clean
Disliked: To have paid 1300 for king suites & only have 1 bathroom in each room was insane & no WiFi

Will never stay at s...

Very good

Liked: Breakfast was very good. Food was hot and fresh. The attendant was clean and efficient. Good variety of choices
Disliked: The weather

Everything about the area and...

Liked: Everyone that I spoke to that worked there was so nice and very helpful with getting items we needed along with answering all questions I had about the area!!
Disliked: There was nothing that we didnt like. It was wonderful!