Holiday Inn Express Hotel & Suites West Monroe By IHG

Excellent location, extremely comfortable beds,...

Liked: Excellent location. Many restaurants within walking distance. The rooms were up to date and the beds were by far some of the most comfortable hotel beds we have ever slept in. Breakfast was delicious and had many options for the whole family to choose from. The front desk receptionist, Candy was extremely welcoming and helpful during check in. She greeted my family with cold water bottles and information about breakfast & pool hours without us even asking. Amazing way to start off our stay with such a warm welcome.

Superb

Safe area, easy to get...

Liked: Beautiful Restoration Park hiking trail behind hotel was nice.

Good

The 2 items I love...

Liked: Located on the highway so it didn’t take long to get to.
Disliked: Older hotel; didn’t have the shine & cleanliness of a newer hotel. Elevator was noisy & scared.

Passable

Liked: Comfortable beds
Disliked: Air conditioning smelled moldy. Room was not as clean as it could've/should've been. There was hair on the bed, the sheets were not crisp but wrinkled and loose on the bed, the soap dispensers were gross.

Very good

Liked: Super clean, and staff was awesome! Especially Candy- she was so sweet and helpful.
Disliked: The elevator needs updates/maintenance.

Exceptional

Exceptional

Liked: Everything was great