Holiday Inn Express Hotel & Suites West Chester By IHG

Superb

Solid, comfortable stay on Wilmington...

Liked: Had a rough start because I booked the wrong type of room accidentally in a rush and was told there were no other rooms available. The next day I was able to get another room from the very nice day manager with everything needed and more quiet. The breakfast is good with many options, B and G, omelet or scrambles, two kinds of sausage, oatmeal, pancake machine, quality yogurt and more. There is half and half at breakfast and a fresh ground coffee machine. Bedding is good with no crunchy, squeaky, sweaty plastic mattress cover. Had an issue with the TV thinking it was in headphone mode, so no volume, but the smart desk lady knew to reset tv by unplugging it and saved me from HGTV withdrawals.
Disliked: Avoid room 115, the accessible room has no shower curtain and the ice machine is in constant use from 0600 on in the morning. The price of the room was steep, busy weekend. There is only half and half for breakfast, none in small containers for the room. Wawa next door has water and half and half. Bring your own k cups if you don't care for Green Mountain. The towels however, had so much fabric softener as to be unabsorbant. Scratchy would be vastly better. Also, if you are thinking to use the nice washer/dryer, well, you had better invest heavily in quarters: $4 for washer!! and $3.50 for the dryer!! I understand inflation, but this is off the hook usurious!!

Very good

Bad

Superb

Overall is ok. But next...

Liked: The cleaness of the environment and the variety choices of breakfast. Friendly staff.
Disliked: The noise of the bathroom fan. The noise of the room AC. The brokenness Of the elevator and the inconvenience to move the luggages. The room k-cup machine is not working.

Would not stay here unless...

Liked: primarily the location and cleanliness. Dove bath supplies was good.
Disliked: Staff was rather cold, limited conversation and not very accommodating. Breakfast was subpar. Coffee was not that good. super thin walls! We could clearly hear every conversation our neighboring room was having. Could hear the shower running in other rooms while walking the corridor!

Passable

Exceptional