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AustraliaHoliday Inn Express Hotel & Suites West Chester an IHG Hotel Guest Reviews
Overall Average Score:
Good (3.65 out of 5)
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| 4.4 miles from WEST CHESTER centre |
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Ann Fri, 12 May 2023
Good stay would stay here...
Liked: The checkin was efficient, very friendly staff, the room was clean, location was good. The breakfast was okay.
Kourtnee Fri, 12 May 2023
It was ok.
Liked: The pool and free parking.
Disliked: My room was very dim. I had serval lamps and still could barely see in the mirror. the shower head had so much build up on it it scared me. Plus half of the shower head was clogged. i just suggest deep cleaning the shower head and upgrading the laps. carpets need deep cleaning as well
Qiana Mon, 8 May 2023
Bad
Disliked: The room had mold on the shower head and on room curtains ! Manager kept calling my phone to pay before i got there . He charged my card without my permission . I wasnt supposed to pay until i got there
Colbert Tue, 2 May 2023
Exceptional
Liked: The hotel was clean, everyone was friendly and breakfast was good also. A little pricey tho for one night stay.
Kristin Fri, 28 April 2023
Superb
Angelica Tue, 25 April 2023
Bad
Disliked: The hotel was under renovations which wasn't noted on booking.com. We couldn't stay there because this caused my child with disabilities to become completely distraught. I asked for a refund and they didn't feel me leaving for that reason justified a refund.
Angela Mon, 24 April 2023
Very good
Noe Thu, 20 April 2023
Good
Liked: Location.
Disliked: The pool was freezing
Nyshay Tue, 11 April 2023
comfortable
Liked: The calm of the facility.
Disliked: The spa tub was extremely loud, was not able to enjoy.
Fioni Mon, 3 April 2023
The facility was not worth...
Liked: I liked the staff they were very accommodating and fulfilled my requests when the drinking water ran out. I also liked the location in proximity to where I needed to be for the duration of my stay in that area.
Disliked: I did not at all like the upkeep of the facilities. My bathroom was atrocious- the shower curtain was ripped and stained, the door was broken and the room had a mildew smell likely from the carpet. The amenities weren’t available for use. The food was very subpar but I was able to eat a piece of fruit and have a cup of tea in the morning.
