Holiday Inn Express Hotel & Suites Terrell an IHG Hotel Guest Reviews
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|3.6 miles from Terrell centre|
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Travis Tue, 16 August 2022
Liked: the location was great.
Disliked: the pool was closed.
Anonymous Wed, 3 August 2022
Amanda Sun, 31 July 2022
Disliked: I was charged $169.21 even though the girl at the front desk said it would be around $145 for the king room with a military discount. I let her know and she said she would tell her manager. I also noticed a very strong musty smell upon entering the room. I later noticed that there was only a tiny bit of toilet paper left on both rolls. I called the front desk atleast 3 times to ask if someone was able to bring me toilet paper. No one answered so I had to get my 2 year old out of bed to go down to the front desk and ask for some toilet paper. There was a ?will return later? sign at the front desk while the girl (who I believe her name was Melissa) was sitting at the desk on her cell phone all while not even bothering to answer calls to the front desk. I asked if I could have some toilet paper because there was hardly any in the room. After trying to find the key to unlock what I?m assuming was the door with toiletries, she said she didn?t know what key it was and that she would bring it to my room. Well she never did and I ended up having to use the Kleenex that was in the room. This was also pretty frustrating because I am on my period (TMI I know). There was also no soap in the room but luckily I had some body wash that I brought with me. I was not able to get any sleep either because there was a truck in the parking lot playing music ALL NIGHT. The next morning I asked the guy at the front desk if the manager had a chance to fix the billing descrepency. He called her on speaker and she didn?t even know what he was talking about because the girl never told her the night before. She then rudely said that she would fix it another time. I?m not one to usually complain, but the stay here was absolutely terrible.
Kelly Thu, 28 July 2022
Charles Fri, 22 July 2022
Not our worst vacation. Definitely...
Liked: The location was
Disliked: One of our beds was broken. It was completely lean to the side
Anonymous Mon, 18 July 2022
Demetri Wed, 13 July 2022
Not totally satisfied
Liked: Location was perfect.The 2 ladies that checked us in were pleasant.
Disliked: The pool was inoperable so I was disappointed with price I paid and couldn't use it. Vanity light bulb was not replaced after being asked for it. Poor AC circulation in room. Room wasn't cleaned one day and only one bed was made the next day. Room phone did not work.
Elizabeth Tue, 12 July 2022
Pamela Mon, 4 July 2022
Liked: The breakfast was great The beds were comfortable
Disliked: The pool was not working the entire weekend No face towels the entire weekend
John Sun, 26 June 2022
Liked: Great amount of space for trucks and vehicles with trailers. Always get the KING size rooms they are kept clean compared to other rooms. Breakfast was great.
Disliked: There was nothing i didn't like.