Holiday Inn Express Hotel & Suites Tempe Hotel By IHG

Superb

Bad

Disliked: Arrived to check in to at a Holiday Inn (no reservations) just before midnight. Asked for rates and told them it was listed cheaper at Booking.com. The person at the desk said to try it but they didnt have a king and they would probably increase the rates to two Queens. I had it up for the 9th on booking and during check out it turned to the 10th. They Holiday stated I didn't have reservations to check in until 4:00 PM and to go through Booking.com. there was no contact info for Booking on the email just Holiday Inn. We needed a room that night not the next day. Total unhelpful - we left and found another hotel which we had to pay for twice!!!!!!!! I sent them a message through their website and they stated I didn't contact them in time (it was the early morning of the 10th I sent them the message. I wasn't home to use my computer so it was through my phone. Wouldn't refund either. Won't ever go through Booking.com or a Holiday Inn again for any reason. It appears neither of them cared about customer service

Very good

Exceptional

Liked: Hotel is very clean, staff was friendly and location was excellent.

Poor

Bad

Liked: The prices and breakfast.
Disliked: We got bites on our skin from some kind of insect. No shampoo provided. Over all stay was bad room filthy.

Very good

Liked: Location was good.
Disliked: I couldn't turn off the light from the TV.

Superb

Exceptional

Liked: It's a quite place
Disliked: No complaint