Holiday Inn Express Hotel & Suites Saginaw By IHG

Hoping to use your help again in the near future thanks! :)

Liked: Great place to stay - clean and nice.

I will never tay at...

Liked: the coffee
Disliked: The water in tub drained out slowly, fax machine wasn't working, had to pay $250 deposit, didn't eat breakfast because waffle & pancake wasn't served. The electric sockets wasn't working properly.

Pleasant

Exceptional

Good

Good stay

Liked: Perfect location for dinner at Texan roadhouse and our event venue at Dow event center
Disliked: Connected parking lots

Awesome after booking errors were...

Liked: The hotel staff & cleanliness were great! The manager was awesome correcting booking errors that occurred through booking.com.
Disliked: The property was great, but I made reservations for 2 queen beds. Upon check in I was told my reservations were for flow through. Only a king bed was available, so the first night I slept on a rollaway bed. The coils in that bed, were like sleeping on pine cones. The awesome manager moved us the next day to a room with 2 queen beds. It was all planned out & I reserved a room with 2 queen beds through booking.com. “That’s not what I received upon check-in. It was an embarrassing situation & uncomfortable on the 1st night. I’ll definitely have reserved thoughts about booking through booking.com again!!!

Very good

Birthday celebration

Liked: My husband and I treated our daughter and family to celebrate our two granddaughters birthday!! Our goal was to have family fun in the pool!!
Disliked: While the hotel and our room was very clean the pool deck was filthy!! Not sure what the issue was but I'm thinking dirt from the potted plants caused most of the issue! This morning my daughter took the girls to the pool and it was the same message with a few beer cans laying about!! Also there were no towels!! Yesterday or today!!

Pleasant