Holiday Inn Express Hotel & Suites Rochester Webster By IHG

All in all the hotel...

Liked: It was in close proximity of where we were visiting .
Disliked: Access to juices after breakfast finished in the morning. The WiFi should be a little more explained, like logging on. A step by step instruction to get logged on.

Exceptional

Very good!!

Liked: Breakfast was great.

Great hotel, good location

Liked: Hotel is of a very high standard and in a beautiful location our family room was adequate and spotlessly clean
Disliked: Nothing

Exceptional

Superb

Exceptional

Will never stay again

Disliked: Presence of bugs in pool area and room!! I do preventative care for my own home with terminex every year, and there were ants everywhere and I had a roach in my room!! Totally unacceptable. I packed my stuff as quickly as possible to get out of there and was refused a refund. I was at the hotel less than 2 hours and they told me since I utilized the room I must pay for the full night. Idk how I was supposed to know there were bugs in the room if I never entered it.??

A pit-stop overnight to our...

Disliked: 1. VERY slow elevator 2. Our 2nd key card wasn't activated, as requested, causing a second unnecessary visit to the front desk