Holiday Inn Express Hotel & Suites Pittsburgh-South Side Guest Reviews
Write a review
|1.2 miles from Pittsburgh centre|
Write a review
Michael, Hayes, visiting Rex Theatre Pittsburgh Sun, 14 January 2018
Overall the hotel is great. Only bad experience was the breakfast which we were hoping for after spending so much in the city.
Liked: Very close to concert venue and a lot of bars and restaurants.
Disliked: Breakfast was terrible and the food staff made it clear they don't like their job or helping people out!
Renee G, Erie, visiting Circuit Center Pittsburgh Sun, 3 April 2016
Very clean and comfortable.
Molly, Emlenton, visiting Rex Theatre Pittsburgh Sun, 20 December 2015
Close to venue. That was a major plus. Within walking distance even in the cold. When we tried to look out our window the blind was broken and was told someone could "try" to fix it. That wasn't a deal breaker, it happens. Clerk at front desk was very nice, even gave us directions. Came back from show at Rex about 2:30 a.m. Got to bed late thinking we could just sleep in. This was not the case. Around 8:00 a.m. we heard people verbally fighting. My husband went and told them to take it elsewhere. A few of them where physically fighting the second time he went out. It was around 10 a.m. by the time it was totally quiet. We were not the only ones to hear it. As we were heading downstairs for breakfast the elevator was full of unhappy campers. Breakfast was there but grossly overrated. Cereal, muffins, yogurt and fruit. For the room cost I thought something hot would be provided. Leaving the parking lot after checkout, the clerk was on the phone because a few girls wanted a refund, no less than 4 police cars blocked our way out. I believe a free stay would help me understand that sometimes these things happen but they care enough about their customers for them to want to return. So, clean room and bathroom but for the money we paid no way does it deserve the 8.6 rating they boast at the check in.
Liked: Clean bathroom.
Disliked: Fights at 8 a.m. among employees outside our door.
Jane Fri, 18 October 2019
Liked: Staff very friendly and helpful. Shuttle service and drivers amazing.
Disliked: Parking fee.
Anonymous Fri, 18 October 2019
Overall, the staff was great...
Liked: Every staff member I interacted with was very nice and attentive.
Disliked: The shower curtain smelled musty and my toilet didn't look like it had been cleaned in a while. The 2 housekeepers I did see spent more time arguing outside a room rather than doing much cleaning.
Tonya Tue, 15 October 2019
Liked: The front desk staff was very nice and curious
Disliked: The room was not very clean i booked the room for 2 nights , stayed one night it was really bad under the bed was emoty bottles yogurt container and dirt dust terrible. The baby had a allergy reaction. So sidnt atay rhe second night ,I actually spoke with someone about the condition of the room when i stopped in Sunday morning to return the key.
Tyler Tue, 15 October 2019
Hotel was in a good...
Liked: We had breakfast both mornings and it was very good. There was a very good assortment, and the food was not cold.
Disliked: There was nothing I didn?t like.
Fabian Mon, 14 October 2019
Liked: Breakfast location clean
Disliked: Poll wasn't heatedFront desk could not found my reservation even am show him on the app make me feel like I was lying at the point that he was going to make me a new one and then he found me Saying that he have my name and last name back and then later my key didn't work AI went down a and another person has to make me a new reservation because I did not show as registered so going to the all prowess again
Domenic Mon, 14 October 2019
Staff not cordial at all....
Chris Mon, 14 October 2019
Liked: The beds were nice
Disliked: Had to pay for parking and there was no parking spaces
Cale Sun, 13 October 2019
I never give a bad...
Disliked: Woman who checked me in was rude and flat out told me she didn?t want to be there. After that she asked if I was parking there for the night and told me there would be a $22 fee to park there and then rolled her eyes and scoffed when I said that wasn?t a problem. Elevator had a weird smell and obviously wasn?t cleaned regularly since there was dirt/marks on the floor and walls. Carpets in room were stained and ledges were very dusty and also had handprints/smudges. Drain in shower didn?t work properly, after a 5 minute shower, the tub was half way filled. Mini fridge was also busted/cracked, took 12 hours to make a room temperature bottle of water cold.
Kanok Sat, 12 October 2019
Very good shuttle bus. I...
Liked: There is a free shuttle bus to everywhere in the city center including pick-up seevice which is very convenient.The breakfast is simple but so delicious and it is include in the room rate.Located near the nightlife district (Southside).The male shuttle bus driver is very friendly but the female is not that much friendly (just normal service which is not bad but not that impressing)Will stay here again next time visiting Pittsburgh!!
Disliked: The room is very dark.At first night, the air conditioner in the room was broken. There was a loud noise all the time so I need to told the reception to change the room for me. She looked unhappy to helped me and told me there was no any room left but after insisting that I cant sleep because that noise for maybe 5 minutes, she found the new room for me eventually. It made me feel bad because I need to beg her for the new room although it was not my fault.Located far away from most attractions.
Brittany Fri, 11 October 2019