Overall the hotel is great. Only bad experience was the breakfast which we were hoping for after spending so much in the city.

Liked: Very close to concert venue and a lot of bars and restaurants.
Disliked: Breakfast was terrible and the food staff made it clear they don't like their job or helping people out!

Very clean and comfortable.

Liked: Yes.

Close to venue. That was a major plus. Within walking distance even in the cold. When we tried to look out our window the blind was broken and was told someone could "try" to fix it. That wasn't a deal breaker, it happens. Clerk at front desk was very nice, even gave us directions. Came back from show at Rex about 2:30 a.m. Got to bed late thinking we could just sleep in. This was not the case. Around 8:00 a.m. we heard people verbally fighting. My husband went and told them to take it elsewhere. A few of them where physically fighting the second time he went out. It was around 10 a.m. by the time it was totally quiet. We were not the only ones to hear it. As we were heading downstairs for breakfast the elevator was full of unhappy campers. Breakfast was there but grossly overrated. Cereal, muffins, yogurt and fruit. For the room cost I thought something hot would be provided. Leaving the parking lot after checkout, the clerk was on the phone because a few girls wanted a refund, no less than 4 police cars blocked our way out. I believe a free stay would help me understand that sometimes these things happen but they care enough about their customers for them to want to return. So, clean room and bathroom but for the money we paid no way does it deserve the 8.6 rating they boast at the check in.

Liked: Clean bathroom.
Disliked: Fights at 8 a.m. among employees outside our door.

It was okay but we...

Liked: It was in a good city - location
Disliked: Didn’t get us the correct room- no accommodation for the crib

It was okay but we didnt pick that room. No crib.

Liked: It was in a good city - location
Disliked: Didnt get us the correct room- no accommodation for the crib

Pleasant

Pleasant

Disliked: Was not a great experience, was barely doable for me and my boys, but my wife would have walked out and we would've found another hotel. In room, doorstop was broken through the wall. Bathroom door couldn't close all the way, and hard to get sofa bed out

Bad

Liked: Convenient and clean city setting
Disliked: No

Terrible gave us a key to someones elses room

Liked: Clean

Very poor